What are the responsibilities and job description for the Desktop Support on site position at Momentum Resource Solutions?
Job Description
Job Description
Responsibilities :
- Providing exceptional IT Services to employees
- Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Responding to support requests on a daily basis
- Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.
- Build and deploy new desktops and laptops
- May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management
- Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff
