What are the responsibilities and job description for the Project Coordinator position at Momentum Telecom Inc?
Momentum Telecom empowers human connections through developing, streamlining and integrating cloud voice and cloud-based applications in order to enable others to thrive. An industry leader in customer experience, Momentum Telecom uses superior technology, a geo-redundant network and a nationwide network of more than 500 white label and channel partners to empower businesses to communicate better, faster and more efficiently.
SUMMARY
This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position will manage the implementation and on-boarding projects of Momentum hosted VoIP, High-Capacity Data and Video to mid-size and large businesses, and government, education and medical institutional customers.
This role will primarily be responsible for managing the entire project of on-boarding new customers including overseeing and maintaining targeted project installation timelines and objectives to ensure a successful transition to our products and services.
Essential Duties and Responsibilities
- Working with team leads and management to learn the project lifecycle and become fully competent in running a full implementation project process.
- Set the strategic direction of all projects.
- Detect, identify and resolve sales, contractual or product inaccuracies.
- Set target milestones and deadlines for projects.
- Implement and manage multiple voice projects, simultaneously, using appropriate systems, metrics, tools and techniques.
- Communicate voice feature customization and provide solutions to project related issues.
- Coordinate and communicate with Momentum Field Engineers and Implementation Engineers regarding all aspects of project and voice installations.
- Manage and maintain constant verbal and written (email) communication to customers and Partners and sub-agents.
- Engage other Momentum Departments in order to ensure successful project completion, i.e. Fulfillment, Billing, Software Engineering, Training, Carrier Relations, Technical Support, etc.
Education and Experience
- A four-year undergraduate degree in Business, Sales, or Marketing is preferred.
- Telecommunications experience is preferred.
Knowledge, Skills, and Abilities
- Successful candidates will possess and be required to show the following KSAs in this role:
- Critical thinking
- Good, client-oriented communication skills
- Excellent written and verbal communication skills
- Ability to offer and receive constructive feedback o Including acting on feedback and making changes as requested
- Adaptability and flexibility
- Excellent ability to multitask
- Able to work both independently and within a team
- Excellent organizational skills
- Proactive
- Analytical skills
- Conflict resolution skills
- Accuracy and attention to detail
- Time management capabilities
- Capacity to meet milestones and deadlines
- Capacity to manage stressful situations
- Proficient in MS Excel, MS Word, and MS PowerPoint
- Must have a strong work ethic
- Must be available for afterhours and on-call support.
Other
Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e. is consistently at work and on time).
