What are the responsibilities and job description for the Operations Specialist 3p-12a (Monday-Friday) position at Momentum Transportation USA, Inc.?
Job Summary:
The Operations Specialist Afterhours position works Monday to Friday from 3pm to midnight. This nonexempt position is responsible for maintaining the afterhours and weekend operations on behalf of the company by taking complete responsibility ensuring that all customer requirements are completely met.
Essential Duties and Responsibilities:
- Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
- Negotiate with transportation providers to obtain the best rates and service.
- Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (track & trace)
- Provides constant communications of service issues to appropriate personnel and departments, both internal and external
- Update and maintain transportation management and operations system.
- Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
- Adheres to company standards on customer satisfaction, accuracy, and timeliness.
- Proactively identify problems and swiftly implement the appropriate solutions.
- Provide complex problem resolution and provides guidance to others.
- Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
- Maintains regular, timely, and consistent attendance at work.
- Flexibility to work overtime as needed.
- Consistently demonstrate professional, respectful behavior to all.
- Perform other duties as assigned.
Knowledge/Skills/Abilities:
- AS400 experience
- Proficient with computer and Microsoft Office applications
- Excellent data entry/keyboard skills
- Strong interpersonal skills to effectively interact with carriers and drivers.
- Excellent problem-solving skills with the ability to seek alternative solutions.
- Self-directed, displays initiative and can work independently.
- Organizational and time management skills
- Understands the basic concept of supply chain.
- Team player with proven ability to work under pressure.
- Strong attention to detail with excellent follow-up
- Excellent communications skills, both written and oral
- Attention to detail.
- Must be fluent in English.
- Bilingual a plus.
Education and Experience Requirements:
- High school diploma/GED required. College degree highly preferred.
- Supply chain; logistics; or transportation industry experience is preferred.
