Quality Assurance Coordinator

*Mon-Fri 8.30am-5pm (possibility to work hybrid). LCSW, LMFT, LVN, PsyD, LPCC and/or OTL status preferred.*

** Salary range is $76,000 to $91,000 annually**

We offer a competitive package of employee benefits for 30 to 40-hour week positions. You will receive a defined contribution amount of up to $14,580 per year (prorated for part-time employees working less than 40 hours per week) to purchase the benefits of your choice on a cafeteria plan basis. Any amount of this defined contribution not used towards your benefits will be paid to you as taxable earnings. We offer a retirement plan with a generous employer match starting at 4% after one year of employment.  Our paid time off is also more generous than many employers with vacation time accruing up to 25 days per year, 6 days of sick time per year and 12 paid holidays.

The benefits offered in our cafeteria plan are as follows: 

• Medical benefits –Kaiser--ranging from $0 Deductible Plan with $15 Copay to $,3200 Deductible Plan with Health Savings Account. Sutter Health plans are also available from $0 Deductible Plan to $2,500 Deductible Plan.
• Dental benefits –Guardian: 1 dental HMO and 2 PPOs
• Vision benefits – 2 options from Guardian VSP: a standard vision plan and an enhanced vision plan

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Support Quality Improvement (QI) leadership in developing, implementing, and coordinating the Quality Improvement Program (QIP) to ensure high-quality mental health programs and services that align with the agency’s clinical framework, established practices and systems, contract requirements, and financial goals. *
2. Contribute to the continuous development and implementation of improvement activities for clinical operations, including:

1. 1. Conducting internal audits/chart reviews and other monitoring protocols. *
   2. Gathering up-to-date regulations and requirements. *
   3. Identifying effective and appropriate clinical practices for the clients served and supporting their implementation. *
   4. Supporting best-practice consultation and supervision for direct service staff. *
   5. Completing internal audits promptly and providing clear written feedback to program managers. *
   6. Conducting training and collaborating with managers and QI leadership to develop coaching and correction plans addressing deficiencies identified in audits. *
   7. Improving internal audit protocols and practices, including utilizing AVATAR reports to collect pertinent data. *
   8. Contributing to the development, implementation, monitoring, and analysis of data collection methods for client outcomes, satisfaction surveys, program evaluation, and other quality indicators. *
   9. Responding to client complaints and grievances in a timely manner and following established protocols. *
   10. Implementing and maintaining risk management data collection and analysis systems, including written incident reports. *
   11. Assisting with reporting events outside the agency. *
   12. Supporting the QI Director in developing corrective action plans for issues identified through risk assessments, audits, and investigations. *
   13. Designing and implementing educational presentations to facilitate understanding and implementation of client safety standards. *
   14. Promoting and encouraging error reporting, including near misses, through a non-punitive reporting system across the agency. *

3. Perform other duties as assigned.

KNOWLEDGE, SKILL AND ABILITIES REQUIRED:  (E = Essential; D = Desired)

1. Post-graduate degree in Social Work, Marriage and Family Therapy, Psychology, Quality Management or Improvement, or a behavioral science. (E)

1. 1. Two or more years of full-time experience in a mental health setting. (E)
   2. At least two years of supervisory or project management experience. (E)
   3. Direct experience working with serious and persistent mental illness or serious emotional disturbance. (D)
   4. High competence in Medi-Cal billing/coding for mental health services. (D)
2. Current and valid licensure from the California Board of Behavioral Sciences (BBS) as an LMFT, LCSW, or LPCC, or licensure from the California Board of Psychology as a Licensed Clinical Psychologist (PhD or PsyD). (D)
3. Proven typing speed of 35 net wpm and intermediate proficiency with MS Office (Word, Excel, PowerPoint, Outlook), Windows-based databases, and basic internet navigation. (E) Familiarity with EHR systems like AVATAR. (D)
4. Familiarity with documentation for residential treatment, including Crisis Residential, Crisis Stabilization, and Day Rehab. (D) Knowledge of CCL and DHCS regulations. (D)
5. Demonstrated ability to:
   1. Evaluate clinical documentation for compliance with regulations. (E)
   2. Train staff in response to regulatory, accreditation, and outcome requirements. (D)
   3. Organize workload and manage multiple tasks efficiently. (D)
   4. Communicate effectively in both verbal and written English. (E)
   5. Contribute to procedure and process improvements with measurable outcomes. (E)
   6. Use tact, diplomacy, and sound judgment. (E)
   7. Work effectively with diverse populations, including varying value systems and cultural backgrounds. (E)
   8. Collaborate with individuals with serious mental illness or developmental disabilities, including those with histories of institutionalization, substance abuse, or homelessness. (E)
   9. Assist individuals with cognitive difficulties and medical co-morbidities. (E)
   10. Engage populations identified as high-risk or under-represented in the County Mental Health system. (E)
   11. Provide exemplary customer service and compassion in all interactions. (E)
6. Knowledge of:
   1. Standards of care, quality assessment/improvement, and risk management for mental health services. (E)
   2. Trends in quality improvement, drug and alcohol treatment, and risk management for mental health services. (E)
   3. Regulatory requirements for mental health services, including state and federal legislation. (E)
   4. Strengths-based, harm-reduction, and social rehabilitation models. (E)
   5. Community resources to address mental and non-mental health needs. (E)
   6. Mental Health Services Act (MHSA) and Wellness Recovery Action Plan (WRAP). (D)
7. Special Requirements: Must pass a criminal records clearance, as required by Title XXII and licensing regulations. (E)
8. Physical requirements:
   1. Frequent talking and hearing, standing, walking, sitting, pinching, and finger flexion. (E)
   2. Occasional lifting, carrying, pushing, pulling, bending, stooping, crouching, and kneeling. (E)
   3. Ability to assist clients in evacuating facilities during emergencies. (E)

Salary : $76,000 - $91,000