What are the responsibilities and job description for the Technical Support Specialist (TOC Analyst) position at Momentum?
JOB SUMMARY
The White Label TOC Analyst is responsible for providing quality technical support to Momentum's White Label Enterprise resellers, customers and end-users. Escalated issues are tracked to resolution.
GENERAL DUTIES AND RESPONSIBILITIES :
- Providing superior customer service and technical support to data and voice subscribers.
- Field inbound Calls resolving technical VoIP and data connections issues.
- Meet all individual performance goals and standards.
- Must be able to work independently with minimal guidance and demonstrate a sense of urgency for customer impacting issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES : As a Contact Center we need to have sufficient staff to service incoming call volumes. This position is interactive, and responsible for serving our customers. Regular and predictable job attendance is an essential function of this position.
COMPETENCIES / SPECIFIC EXPERIENCE OR TRAINING PREFERRED :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS AND ABILITIES.
JOB CONDITIONS :
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is :
