What are the responsibilities and job description for the Pre Access Specialist (Call Center) position at Mon Health?
JOB SUMMARY:
As a Pre Access Specialist, you will play a vital role in providing exceptional customer service and support to patients, healthcare providers, clinics, and other stakeholders within the healthcare industry. Working in a fast-paced call center environment, your primary responsibility will be to address inquiries, resolve issues, and ensure a positive experience for callers.
Join our dynamic team and contribute to delivering exceptional service that supports the well-being of patients and healthcare providers. Your dedication and commitment will make a difference in the lives of those seeking healthcare assistance.
MINIMUM QUALIFICATIONS
Education
High school diploma or equivalent; post-secondary education in a related field is a plus.
Experience
Previous experience in a call center or customer service role, preferably in a healthcare or medical environment.
Familiarity with medical terminology, insurance procedures, and healthcare regulations.
Soft Skills
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
Strong problem-solving and critical-thinking abilities to address inquiries and resolve issues effectively.
Proficient computer skills and experience with customer relationship management (CRM) software, electronic health record (EHR) systems, and other relevant tools.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
Empathy, patience, and a customer-focused mindset to provide compassionate and high-quality service.
Willingness to adapt to changes, learn new processes, and stay updated on healthcare industry trends.
PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS: This position requires long periods of sitting at a computer, in desk space/cubicle.
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