Security Supervisor -- SECURITY -- Mon Medical Center Main Campus

Job Summary

With a patient centered culture, the Security Supervisor will provide a positive experience to CUSTOMERS/PATIENTS/COMMUNITY through supporting the Director of Security in the operations of the Security department, directing workflow, supervising and developing staff, handling problems with customers, and ensures compliance with regulatory agencies. Responsible for ensuring all areas of MHS are in order to maintain a safe and secure environment for patients, visitors and employees. The Security Supervisor monitors security staff by patrolling with them by auto or on foot. The supervisor is also responsible for monitoring the electronic surveillance equipment used on the premises. Each day the supervisor assigns areas for his officers to patrol and presents a list of potential problems his officers should be on the lookout for.

Responsibilities

Maintains adequate shift coverage by scheduling employees for shifts and or cover shifts to ensure that the facility is adequately staffed,. Provides daily assignments and 75% directive for staff. Oversees daily functions of staff. Responsible for maintaining payroll records for staff. Trains employees in accordance with departmental and hospital policies and procedures to provide a safe environment. Ensures staff uses equipment properly and supplies/equipment properly and according to procedure. Ensures an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, conducting verbal counseling, and performing other disciplinary actions as needed. Enhances professional growth by encouraging employee group problem- solving and development. Mentoring employees. Ensures staff uses supplies/equipment properly and according to procedure. Completes and turns in performance appraisals within established timeframe. Maintains an inventory of security supplies and equipment, and makes recommendations for replacement of depleted items and those in need of repair. Evaluates new supplies and equipment to facilitate the purchase of quality products; recommends items for acquisition to the Director. Assists with, and prepares, statistical data and reporting systems as required by the Director. Assists supervisors and Preceptors in the orientation of new departmental personnel. Maintains master key system for all areas of the hospital by following established procedures for requesting, issuing, and accounting for keys Patrols hospital properties. Observes the movements of persons in and about the facilities. Detects, investigates and reports incidents and discrepancies, verbally and/or through the appropriate reporting format. Always offers assistance when seeing someone in need. Locks/unlocks doors/alarms to provide appropriate access control for staff and visitors throughout the campus. Provides timely response to all service calls for Security. Enforces applicable laws and Security/Safety- related hospital policies. Inspects all life-safety equipment, including but not limited to, lights, fire extinguishers, exit signs, etc., correcting and/or submitting a completed work order by the end of the assigned shift when discrepancies are discovered. Completes safety Inspections, and submits findings in a neat, timely and accurate manner. Maintains records, reports and files as required. Investigates reports of theft, vandalism and accidents immediately upon notification of such an event. Documents all incidents according to established procedures. Constructively participates in emergency management drills. Displays ability to coordinate and evaluate a fire drill. Documents, follows up with, and reports conclusions of any investigation to Supervisory staff in an appropriate and timely manner. Effectively generates reports. Monitors parking lots, loading areas, restricted/reserved parking spaces, and vehicular and pedestrian traffic in and around the hospital facilities via foot, auto, bicycle, and/or electronic (CCTV) surveillance methodologies. Enforces rules in a firm, fair and consistent manner. Performs verbal and/or physical intervention (restraint) in situations to protect persons, maintain order and/or advance therapeutic results. Facilitates Emergency Custody Orders in full compliance with statutory regulations, as well as departmental and hospital policy. Provides escorts on request for staff and visitors to parking areas or other locations on campus. Provides vehicle jump-starts and assists with vehicle "lock outs". Provides custody/transfer/storage of bank deposits, patient valuables/payments and found property. Issues receipts/discharge slips and completes reports in a timely and accurate manner. Assists in containing fire and/or relocating patients in event of fire alarm; meets and directs fire department personnel. Displays ability to make effective decisions based on the information available. Demonstrates observation skills that are necessary to protect Hospital property and personnel. Properly addresses hazardous and security issues. Communicates effectively and appropriately with other departments and entities of the health system regarding security manners. Consults with, and keeps director informed of, activities, needs and problems in assigned areas. Consistently uses tact and diplomacy for effective resolution of confrontational situations, which may include the need to intervene and/or detain unruly and/or dangerous persons on hospital premises. Maintains civil custody of emergency psychiatric patients deemed "imminently dangerous to self or others". Communicates effectively via telephone, CCTV, Access Control, Two-Way radio etc., in an effective, courteous manner. Performs assigned security tasks as per established policy and procedures (Emergency Preparedness, Bio-Hazards, Fire Extinguisher and Eye Wash). Maintains the confidentiality of patient information, or of others involved. Provides organizational orientation and education on the environment of care. Functions as safety advisor providing support to the departments as needed. Analyzes environmental safety data and recommends/ implements proactive solutions. Attends mandatory in-services, staff meetings, and actively participates in self-education. Completes all required competency assessments on time. Maintains required job knowledge (e.g. licensure and credentials, continuing education etc.). Performs other duties as required.

Certified Instructor; De-Escalation, Active Shooter, and all other security department specifics defensive restraint training.
Excellent Communication Skills
Effective Decision Making Skills
Demonstrates Diligent Observation Skills

Knowledge, Skills & Abilities

Must be able to lift, push or pull 50-100 pounds for short durations.

Internally, 2 years’ experience as Security Officer. Ability to comprehend and fulfill all duties. Externally, minimum 2 years’ experience in a supervisory position such as law enforcement, military, etc.

Education

Credentials

Work Schedule: Evenings

Status: Full Time Regular 1.0

Location: Mon Medical Center Main Campus

Location of Job: WV:Morgantown:Mon Medical Center

Talent Acquisition Specialist: Mystee Carter mystee.carter@vandaliahealth.org