What are the responsibilities and job description for the Switchboard Operator position at Mon Health?
With a patient centered culture, the Switchboard Operator will provide a positive experience to all our customers calling into Mon Health Stonewall Jackson Memorial Hospital by transferring their phone calls to the correct department, over heading medical alerts, resetting passwords, and being the primary contact point for questions about the organization.
MINIMUM QUALIFICATIONS
Education: High School Diploma or equivalent; or higher degree obtained
Experience:
Previous Call Center or Support Center experience preferred. Possess excellent oral and written communications skills and interpersonal relationship skills. Attention to detail. Ability to learn quickly and work in fast-paced environment requiring attention to detail. Healthcare experience/knowledge preferred. Comfortable in working with different computer programs to reset passwords and/or contacting IT on-call department. Other duties as assigned.
Licensure/Certification: None
PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS
Light Work: Frequent lifting and/or carrying of objects weighing up to 10 lbs. with a maximum lifting of 25 lbs.
