What are the responsibilities and job description for the Casino Operations Manager position at Monarch Casino Resort Spa - Black Hawk?
Job Summary
We are seeking a highly skilled Casino Operations Manager to join our team at Monarch Casino Resort Spa in Black Hawk. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurants and ensuring exceptional customer service.
Key Responsibilities:
- Manage restaurant staff, including interviewing, disciplining, developing/training, and scheduling.
- Lead team member shift meetings and monitor shift activities.
- Interact with guests to resolve any issues and work with other supervisors to provide a pleasurable dining experience.
- Fulfill line staff responsibilities when required.
Requirements:
- At least 21 years of age and able to obtain a Colorado Support Gaming License.
- Minimum 1-year previous F&B Supervision/Management experience in FOH operations or relevant degree in hospitality program.
- Problem-solving, quality control, and priority assessment skills.
- Conflict management, information gathering, sales techniques, and guest influence abilities.
- Basic to intermediate computer knowledge and excellent guest service and communication skills.
Benefits:
- Paid Time Off.
- Six Observed Holidays and Holiday Pay.
- Health Benefit Insurance Package after 90 days.
- 401k with company match.
- Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks.
- Sick Pay for Team Members Under 30 hrs per Week.
- 80% Subsidized Bus Transportation Options.
- Free Covered Parking.
- Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year).
- Career Development and Advancement Programs.
- Team Member Anniversary Recognition.
- Team Member Hotel, Retail, and Spa Discounts.
Salary : $6,000
