What are the responsibilities and job description for the Concierge / Front Desk position at Monarch Communities?

Job Description

Company Description

At Brandywine at Princeton Senior Living, we take pride in knowing that our residents receive top-tier services and amenities. Our personable team is committed to delivering an excellent experience and takes great pride in their work. We offer spacious Independent Living, Assisted Living, and Mosaic by Monarch Memory Care apartments and we ensure each resident is getting the attentive and personalized care they deserve.

Job Description

Reports To

The Concierge will report to the Business / community Operations Director. This position is a non-exempt, hourly position.

Job Overview

Provides a positive first impression to all who enter the community. Provides an overview of community information for those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments.

16.50 - $19.50 per hour, depending on level of experience

Responsibilities and Duties

Answers and screens all incoming calls in a courteous and professional manner
Receives and processes mail for the community
Maintains and updates log of emergency phone numbers and resident emergency face sheets
Monitors security alarms, resident emergency call system, and front door security
Orders and maintains appropriate office supplies
Assists the Business Operations Director in administrative tasks as assigned
Participates in and attends all in-service training as scheduled
Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
Other duties as assigned

Physical Abilities

While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.

An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

Monarch / Brandywine :

Company Culture and Values : At Brandywine by Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Additional Benefits for Full-time Team Members :

Paid Time Off (PTO)

Medical Coverage

Health Advocacy

Dental Coverage

Vision Coverage

Ancillary Benefits (Life / AD&D, Short Term Disability and Long Term Disability)

Voluntary Life

Flexible Spending Account

401(k) Retirement and up to 1.5% Matching

Employee Assistance Program

Free Parking

Supportive Leadership

Referral Bonuses

And More!

Qualifications

High school diploma preferred

Strong interpersonal skills and capable of relating to a variety of people and personalities

Experience working with the senior population

Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary : $17 - $20

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Concierge / Front Desk

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