Optician and Customer Service Associate

Company Description

Monarch Eye Care is a privately owned full service eye care practice. Serving local patients and disabled veterans in the southeast, we offer both primary routine and medical eye exams. We have an on-sight laboratory and optical. Our customers benefit from a full service facility, with the personal attention only received at a smaller business. We focus on selling, fitting and dispensing eyewear and contact lenses to customers with excellent customer service, while also offering a one stop facility for nearly all of their eye care needs. Emergencies, disease treatments, general family eye care, and specialty medically necessary contact lenses are just a few of our offerings.

How would you like to have the Weekends off?

We believe in maintaining a generous life/work balance. No evenings and no weekends are our policy. The hours include 8hr shifts Monday-Thursday, and may include 4 hours on Friday as needed, so you can have a great career and still enjoy your friends and family. No major holidays, ever.

What would you do?

- Meet or exceed set sales goals and company objectives

- Achieve and maintain the highest level of customer service

- Accurately process the insurance filing and orders thru both insurance and lab

- Obtain optical measurements for patient eyewear and fitting

- Dispense eyeglasses and contact lenses, include manual and tool adjustments

- Contact lens training for new wearers

- Front Desk & Phones

- Actively maintain the appearance of the store, and show initiative in keeping displays and inventory clean, attractive and organized

- Actively contribute to marketing and patient retention by contacting previous patients due for annual eye exams, requesting on line reviews, promoting and executing ideas for social media postings and email campaigns, promoting our brand and building a base of customers that request to see you and value your demonstrated expertise in the field

- Obtain quick pre-test measurements on NCT, AR, & wide-field retinal imaging prior to patient’s eye exam, and perform visual fields as scheduled

Candidates must have:

Strong selling skills

Ability to learn optical knowledge quickly or currently have prescription knowledge

Excellent customer service skills, and ability to diffuse a difficult situation

Clear and precise interpersonal communication skills

Highly organized

Detail oriented

Professional attitude and appearance

Self motivator, strong desire to obtain the highest performance standards

We take care of our team

We understand the importance of financial stability and overall health and well-being. Our positions have endless opportunities for personal and financial growth within the company, based on knowledge and performance, and demonstration of an “above and beyond” attitude. We offer health reimbursements (QSEHRA) allowing employees to choose a health policy that suits you and your family’s needs without the limitations of a program that does not fit your health and lifestyle. We offer paid time off, employee eyewear discounts, friends and family discounts, and a free eye exam with glasses annually for each full-time member of the team*.

Pay Range $14-16

Employee pay is determined by a multitude of factors, previous experience, proven optical sales experience including meeting sales goals, business references, and general qualifications, highest pay for candidates that have optical laboratory experience with cutting and edging.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 36 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• No weekends

Work Location: In person

Salary : $14 - $16