What are the responsibilities and job description for the Receptionist/Patient Care Technician position at Monarch Eye Care?
Company Description
Monarch Eye Care is a privately owned full service eye care practice. Serving local patients and disabled veterans in the southeast, we offer both primary routine and medical eye exams. We have an on-sight laboratory and optical. Our customers benefit from a full service facility, with the personal attention only received at a smaller business. We focus on selling, fitting and dispensing eyewear and contact lenses to customers with excellent customer service, while also offering a one stop facility for nearly all of their eye care needs. Emergencies, disease treatments, general family eye care, and specialty medically necessary contact lenses are just a few of our offerings.
How would you like to have the Weekends off?
We believe in maintaining a generous life/work balance. No evenings and no weekends are our policy. The hours include 9-6 Monday- Thursday and Friday from 9-1, so you can have a great career and still enjoy your friends and family. No major holidays, ever.
What would you do?
- Meet or exceed set scheduling goals and company objectives
- Achieve and maintain the highest level of customer service
- Accurately process the insurance filing and orders thru both insurance and lab
- Dispense eyeglasses and contact lenses
- Contact lens training for new wearers
- Actively maintain the appearance of the store, and show initiative in keeping displays and inventory clean, attractive and organized
- Actively contribute to marketing and patient retention by contacting previous patients due for annual eye exams, requesting on-line reviews, promoting and executing ideas for social media postings and email campaigns, promoting our brand and building a base of customers that request to see you and value your demonstrated expertise in the field
- Obtain quick pre-test measurements on NCT, AR, & wide-field retinal imaging prior to patient’s eye exam, and perform visual fields as scheduled
Candidates must have:
Ability to learn optical knowledge quickly or currently have prescription knowledge
Excellent customer service skills, and ability to diffuse a difficult situation
Clear and precise interpersonal communication skills
Highly organized
Detail oriented
Professional attitude and appearance
Self motivator, strong desire to obtain the highest performance standards
We take care of our team
We understand the importance of financial stability and overall health and well-being. Our positions have endless opportunities for personal and financial growth within the company, based on knowledge and performance, and demonstration of an “above and beyond” attitude. We offer health reimbursements (QSEHRA) allowing employees to choose a health policy that suits you and your family’s needs without the limitations of a program that does not fit your health and lifestyle. We offer paid time off, employee eyewear discounts, friends and family discounts, and a free eye exam with glasses annually for each full-time member of the team*.
Pay $14-16
Employee pay is determined by a multitude of factors, including proven optical experience, business references, and general qualifications.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- No weekends
Work Location: In person
Salary : $14 - $16