What are the responsibilities and job description for the Resident Relations Specialist position at Monarch Investment and Management Group?
Description
Resident Relations Specialist – Build Community, Drive Satisfaction, and Make an Impact!
Location: Franktown, CO | Join Monarch Investment – A Top 10 Multifamily Property Owner
Are you a customer service professional with a passion for building meaningful relationships and creating exceptional experiences? Monarch Investment is actively interviewing for a Resident Relations Specialist to join our team in Franktown, CO. If you thrive on fostering positive connections, driving resident satisfaction, and supporting retention efforts, we’d love to meet you!
What You’ll Do:
As a Resident Relations Specialist, you’ll be at the heart of our resident experience strategy, ensuring strong and positive relationships between residents and property staff. Working closely with the Regional Marketing Director, Property Managers, and site staff, you’ll organize engaging community events, gather and act on resident feedback, and lead efforts to improve customer satisfaction across multiple apartment communities.
Key Responsibilities:
- Foster positive resident relationships and support retention efforts
- Organize, write, and distribute community newsletters, blogs, and announcements
- Use resident feedback to propose customer satisfaction initiatives
- Compose and distribute monthly property ranking reports
- Deliver and analyze resident satisfaction surveys, proposing improvements
- Respond to online reviews and engage with residents professionally
- Provide strategic consultation to enhance resident retention and customer service efforts
- Handle challenging resident issues with professionalism and empathy to achieve mutually beneficial outcomes
- Assist in developing and improving retention strategies and customer service programs
Why Monarch?
At Monarch, we don’t just offer jobs—we create opportunities to grow and succeed. We’re one of the top 10 multifamily property owners in the U.S., and our culture is rooted in teamwork, innovation, and rewarding hard work.
What We Offer:
- Industry-Competitive Wages: $23.00 - $26.00/hour
- Annual Reviews: Opportunity for raises every year
- Employee Referral Bonus: $500 - $1,000 per referral (depending on role)
- Health and Dental Insurance: Starting at just $45/month
- Vision, Life, and Disability Insurance
- 401(k) with Company Match
- Paid Holidays & Generous Paid Time Off:
- 80 hours in your first year
- 120 hours after 2–4 years
- 160 hours after 5 years
- 20% Rent Discount at Monarch-owned communities
- Tuition Reimbursement & Paid Training
- Yearly Anniversary Gifts
- Employee Discounts with companies like Verizon, Expedia, Office Depot, and more
What You Need:
We’re looking for someone who’s detail-oriented, organized, and a great communicator.
Requirements:
- 1 years of customer service experience
- Excellent communication skills (phone, email, and in-person)
- Strong organizational and time management skills
- Precise attention to detail and a focus on accuracy
- Critical thinking with a forward-thinking mindset
- Ability to work both independently and collaboratively
Ready to Join the Monarch Family?
If you’re ready to be an integral part of a dynamic, growing company that values its people, apply today and take your career to the next level!
Equal Opportunity Employer. Pre-employment criminal, credit, and drug screening required as a condition of employment. Resumes accepted on an ongoing basis.
Salary : $23 - $26
