DynaServ
Monarch Landscape Companies is a family of successful landscape brands in eight states across the United States. We are a values-based learning organization committed to being the best place to work as a landscape professional. At Monarch Landscape Companies, your achievements determine your rewards, your abilities define your success, and your professionalism leads to autonomy!
JOB SUMMARY :
Serve as first point of contact for client inquires and requests, and track issues to resolution. Provide general administrative duties in support of an outstanding client service experience.
MINIMUM QUALIFICATIONS :
Education
- High School diploma or equivalent
- BA in Business Administration or 4 years related work equivalent in experience
Experience
2-4 years related work experienceLicense or Certification
Valid driver's licenseSpecialized Skills
Strong internal and external customer serviceAbility to demonstrate a positive professional demeanor and contribute to a culture of excellenceEffective oral and written communicationDemonstrated ability to timely and proactively follow up on and resolve problemsProven track record of very high attention to detail and organizationProven ability to work within time constraints with limited supervisionAbility to prioritize workload and change direction quickly depending on deadlinesStrong understanding of Microsoft Office Suite, and ERP systemsStrong understanding of CA labor unions requirementsAbility to define problems, collect data, establish facts and draw valid conclusionsAbility to adjust to changing priorities and handle multiple tasks simultaneously, with attention to detailBi-lingual English / Spanish preferred, including ability to read, interpret and translate documents and make verbal presentationsAbility to read, write and comprehend EnglishAbility to speak effectively before employees individually or in a group settingPhysical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constantly required to talk, hear, see, sit, stand and walkMust be able to see at close vision, distant vision, peripherally, have depth perception and have the ability to adjust focusFrequent use of hands to manipulate, handle or feel objects, tools or controlsOccasionally required to lift and / or move up to 25 poundsWork Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Constantly required to use computer-based systems.Frequently sits for long periods of time in an office environment.ESSENTIAL DUTIES
Promptly and professionally answer client customer service lineDetermine nature of client requests, enter into ERP, assign to appropriate department / manager, and track to completionRegular and timely follow up on client requests with operationsBasic proposal creationCreate and send seasonal proposals to clientsAccurately prepare bids for common, straightforward landscape value added servicesAnalyze reports and job data for discrepancies or issues and share findings with ROM and Branch ManagerWork with field operations team on ensuring labor compliance requirements are metProcess and review accepted work orders for accuracy of billing and description information into ERP and accounting systemTimely and accurate processing of non-recurring accounts receivable invoicingAssist in organization of company functions and meetings including facility allocation and cateringProvide general clerical duties, including typing, faxing, scanning, answering phones, greeting visitors and filingAssign system general Purchase Orders upon request as neededAssist with payroll process as neededReconcile vendor invoices against open PO report as neededRegularly maintain and update the procedural manual as it relates to this positionManage client portal activity for in and out of contract servicesOther duties as assigned.Total Rewards
At Monarch, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. Elements of our Total Rewards package include competitive base pay and variable compensation opportunities.
Monarch also provides eligible employees with an array of additional benefits, including :
The opportunity to enroll in a variety of healthcare benefit programs, including medical, dental, and vision plan options; flexible spending accounts; retirement savings plans; term life / ad&d; and a number of supplemental insurancesCompany Provided Life / AD&DEmployee Assistance Program7 Paid Holidays3 Days Paid Bereavement5 Days Paid Jury DutyEmployee Equity ProgramPaid Time Off Starting at 2 weeks per yearSick Pay in accordance with applicable state or local ordinanceOn-Demand Pay Through A Partnership with DailyPayReferral Bonuses ProgramsGym Membership and Mobile Carrier DiscountsEducation AssistanceBest-in-Class Learning Management SystemCareer Advancement OpportunitiesThe specific programs and options available to any given employee may vary depending on eligibility factors such as position, tenure, geographic location, and the applicability of collective bargaining agreements.
DynaServ is an EEO and E-Verify participating employer.
DynaServ is an On Demand Daily Pay employer
