What are the responsibilities and job description for the Customer Care Coordinator position at Monarch Staffing?
Job Description
Job Description
Customer Care Coordinator | Hybrid (1x / Month In-Office) | Temp to Hire | $18 / hr | Full-Time (M-F, 11AM-7 : 30PM) | Malvern, PA
We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless service continuity, particularly for patients traveling or facing emergencies.
A comprehensive three-week paid training program is provided, with the next class starting on Monday, April 7th. This temp-to-hire opportunity offers the potential for permanent placement in as little as 10 weeks, along with an exceptional benefits package. Employees are also eligible for overtime and holiday pay.
A Day in the Life of the Customer Care Coordinator
- Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system.
- Assist healthcare professionals, patients, and caregivers with treatment coordination.
- Facilitate emergency arrangements to ensure continuity of care for traveling patients.
- Work efficiently to meet daily performance metrics, including call handling time, accuracy, and customer satisfaction.
- Maintain accurate records and documentation using MS Office and other internal systems.
- Collaborate with internal teams to ensure smooth service delivery.
Requirements of the Customer Care Coordinator position
Interviews close Thursday, March 20th, 2025
EOE employer. If interested in this Customer Care Coordinator position, please apply.
Salary : $18
