Customer Service/Office Admin

Description

Customer Service / Administrative Assistant | Temp to Perm position | FT (M-F, 8-5) | $18 / hr | On-Site | Norwood, PA

The Administrative Assistant is the first impression that customers and other visitors have when they walk in. This person is responsible for creating a front office atmosphere

that fosters a level of exceptional service and organization while supporting the Office Manager and Estimators to increase sales and profitability.

A day in the life of an Administrative Assistant

• Answer and direct all phone traffic in a polite, courteous and cheerful manner
• Organize tow trucks when necessary for customers
• Make status update calls on Open Repair Orders (RO) every other day
• Call new opportunities to schedule estimates
• Do follow-up calls on Closed RO's : every Friday morning for the week prior deliveries
• Enter ALL notes into database for the customer's file or in the phone call log
• Prepare the paper Job Folder with the required forms and create the electronic Job Folder on the server
• Download all in process repair photos and ensure all photos and documents are labeled on the server
• Receive and process all vehicle scans into the appropriate Job and Vendor as necessary
• Create Repair Order (RO) Folder using all required forms
• Update customers with status of repairs, delivery schedule, supplements, etc.
• Take Before and After photographs of vehicle
• Greet customers and verify all contact information
• Prepare Final Bill and Warranty BEFORE customer arrives and present to the customer
• Inform customers of our post repair survey and charitable donations from google reviews
• Copy / Scan invoices into Job Folders & Vendor Folders as required
• Email Estimates & Supplements, Final Bills / Statements for payments when required
• Complete all required Annual training schedule
• Maintain the coffee station for customers and ensure the office is presentable and professional at all times

Requirements for the Administrative Assistant position

EOE employer. If interested in this Customer Service position, please apply.

If this position is not a good fit for you feel free to share this link! All candidates who receive and accept an offer of employment are subject to pre-screening requirements.

Openings

Pay Range

18.00 Hourly to $18.00 Hourly

Salary : $18