What are the responsibilities and job description for the Field Service Technician position at Monarch Technical Search?
Job Description
- Installation-technical consultation and installation assistance to on-site personnel or contractors
- Startup- customer pre-consultation, site readiness preparation, startup monitoring, assist and train
- Equipment Maintenance-perform routine maintenance on equipment
- Repairs-repairing machines and systems, including rebuilds
- Troubleshooting-determine causes of operating errors and taking action to remedy the problem
- Equipment Selection-determining correct tools and equipment required to perform the job
- Record Activity-complete service reports, record repairs, warranty and maintenance performed
- Travel up to 80% of the time
Essential Duties and Responsibilities
- Perform scheduled and unscheduled maintenance of equipment and associated equipment
- Provide installation expertise at customer sites as well as conducting pre-installation assistance
- Read and interpret blueprints, plans, specifications and other documentation to prepare for startup or service
- Responsible for on-site training of customer personnel to company standards on proper operation of equipment
- Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support
- Work with engineering, project management, spare parts and management groups to resolve escalated problems
- Provide written service and expense reports to Manager of Field Service & Operations on all activities carried out on site and complete all required documentation in a timely manner
- Properly document, label, and return all defective parts resulting from repair
- Make technical recommendations to maintenance technicians and/or plant supervisors
- Work closely with the Manager of Field Service and service coordinator to ensure site work is carried out in the required order, for completion by the required timeline
- Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site and in the manufacturing facility and report any breaches or concerns on health and safety matters to the Manager of Field Service or HR
- Ensure all materials, tools and equipment provided to you are kept safe and secure. Ensure all are calibrated in good working order to company requirements
- Assist in manufacturing or engineering with customer projects, as well as unit refurbishment or replacement at the customer site or the company manufacturing facility
- Assist the parts department with recommended spare parts and wear parts to existing and new customers
- Provide technical support to the other Field Service Specialist in the field
- Overtime may be necessary as workload dictates. This may include weekdays or weekends
- Must maintain valid driver's license
- Must be able to use a computer for creation of reports and data entry required
- Must be able to use a smartphone and any related applications required for the job or timekeeping
- Must maintain valid passport to take advantage of Factory and Service Training at various customer sites worldwide
- Must have and maintain current inoculations as determined to protect the field
- Must maintain clean and professional appearance while working with customers, vendors and colleagues
Requirements
- Associate's degree in a technical field or equivalent is preferred
- 2-3 years' experience in related field
- Experience in the packaging industry is desired but not necessary
- Hands on experience with electro-mechanical experience, pneumatics, AC/DC motor control, PLCs VFDs
- Must be self-motivated with ability to work and think well independently
