What are the responsibilities and job description for the Car Shipping Sales/Customer Support Assistant position at Monarch Transport Group Inc?
Car Shipping Sales/Customer Support Assistant Needed
Previous experience in customer service, logistics, or administrative support is preferred.
Overview Of The Role
Monarch Transport Group is seeking a proactive and detail-oriented Sales/Customer Support Assistant to support our sales managers. In this fully remote role, you will assist sales managers in managing customer communications and logistics, enabling them to focus on growing client relationships and securing deals. This role is critical to maintaining excellent customer service and satisfaction.
Responsibilities
Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence.
Previous experience in customer service, logistics, or administrative support is preferred.
Overview Of The Role
Monarch Transport Group is seeking a proactive and detail-oriented Sales/Customer Support Assistant to support our sales managers. In this fully remote role, you will assist sales managers in managing customer communications and logistics, enabling them to focus on growing client relationships and securing deals. This role is critical to maintaining excellent customer service and satisfaction.
Responsibilities
- Serve as the first point of contact for customer inquiries, providing timely and professional responses.
- Assist sales managers by managing follow-ups with leads, ensuring customers remain engaged throughout the shipping process.
- Update customers on the status of their shipments, addressing questions or concerns.
- Help resolve customer issues post-booking, including coordinating with dispatch for updates and solutions.
- Collaborate with sales managers to qualify leads and ensure accurate documentation in the CRM.
- Monitor market trends, competitor pricing, and lane capacities to suggest adjustments to quotes.
- Collect customer reviews after successful deliveries to enhance company reputation.
- Language Proficiency: Strong command of written and spoken English is required.
- Experience: Previous experience in customer service, logistics, or administrative support is preferred.
- Skills: Excellent communication, multitasking, and organizational skills.
- Technology: Proficiency in using CRMs, email platforms, and communication tools.
- Work Ethic: Ability to work independently in a remote environment, managing tasks effectively.
- Availability: Flexible scheduling with availability during business hours (can vary based on company needs).
- Competitive compensation $15,000.00 to $20,000.00 per year (1099 position) (Non-Us Based)).
- Fully remote position with flexible scheduling.
- Opportunity to work closely with sales managers, gain experience and become your own sales manager.
- Supportive team environment with opportunities for growth and development.
Join us at Monarch Transport Group and be part of a movement transforming vehicle transportation. Founded in Naples, Florida by industry enthusiasts, we're dedicated to innovation, reliability, and personalized service. Here, every vehicle and customer receives a white-glove experience. If you're ready to drive change in an industry ripe for revolution, Monarch is your destination. Let’s redefine transportation together. Apply now and join our legacy of excellence.
Salary : $15,000 - $20,000
