What are the responsibilities and job description for the Retail Sales Associate position at Monarch Trophy Studio?
Monarch Trophy Studio is a fast paced, high volume retailer specializing in awards, trophies, and medals. We are currently seeking professional, upbeat, and friendly individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing quality customer service, handling order processing, and maintaining regular communication with customers regarding their orders. Proficiency in computer usage and strong verbal and written communication skills are essential. Additionally, strong administrative and organizational skills are required for this position.
Schedule: M-F 9a-6p and some Saturdays 9a-2p
Pay: $15.00 per hour
Responsibilities:
- Provide excellent customer service, assisting customers with their inquiries and ensuring satisfaction
- Process orders accurately and efficiently, utilizing our computer systems
- Maintain regular contact with customers, providing updates on order status and addressing any concerns or issues
- Handle administrative tasks such as filing, data entry, and organizing paperwork
- Ensure accurate record-keeping and documentation of customer interactions and transactions
- Collaborate with team members to resolve customer complaints or escalations
Requirements:
- Previous customer service experience in a retail setting is required
- Strong administrative and organizational skills
- Proficient computer abilities, including knowledge of Microsoft Office applications
- Excellent verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with a focus on accuracy
- Friendly and positive attitude with a customer-centric approach
If you meet the above qualifications and are interested in this position, please submit your resume and a brief cover letter outlining your relevant experience. We look forward to hearing from you
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Administration: 1 year (Required)
- Retail: 2 years (Required)
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $15