What are the responsibilities and job description for the Senior Customer Success Manager at Monday.com in Chicago, IL position at monday.com?
Senior Customer Success Manager at monday.com in Chicago, IL
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic, and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
About The Role
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
- Serve as the main point of contact and liaison between clients and the rest of the monday.com team.
- Empower customers to connect their goals and challenges with the solution in monday.com.
- Take ownership of new accounts and manage their onboarding.
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
- Stay in touch with clients to ensure that they're realizing the full potential of monday.com.
- Build, own, and execute client success and engagement plans.
- Navigate client organizations to uncover additional product applications & opportunities for partnership.
- Spearhead internal cross-functional improvement projects.
- Represent the voice of the customer and influence the product development roadmap.
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities.
Your Experience & Skills
Salary Range : $80K $100K
Minimum Qualification : Account Management
Estimated Salary : $20 to $28 per hour based on qualifications.
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Salary : $80,000 - $100,000
