Customer Support Representative

About Us:

We are a dynamic and rapidly growing company dedicated to providing exceptional products and services to our valued customers. We pride ourselves on our commitment to customer satisfaction and are looking for enthusiastic and dedicated individuals to join our team as Customer Support Representatives.

Job Summary

Do you have a passion for helping people? Be a part of a company that invests in its employees’ growth and development. Monday Night Brewing is looking for Remote Customer Support Representatives with a positive attitude and attention to detail to facilitate inbound calls. As a Customer Support Representative, you will be required to update administrative details of customer accounts and/or direct calls to the appropriate department as needed.

Key Responsibilities

• Handle high volume of inbound calls from customers and direct them to the proper departments if applicable.
• Work closely with other departments to ensure a positive customer experience.
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary.
• Help explain contract details.
• Manage existing customer relationships that give our customers peace of mind and worry-free driving.
• Process payments and set up payment arrangements to resolve customer accounts.
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.

Compensation: $24.99-35.00/hour

Key to Success

• Excellent customer service, communication, and listening skills.
• Can work in a fast-paced environment, under pressure, and with other employees.
• General computer and typing skills.
• Available for immediate full-time work
• Passion for customer service and quality work
• Must be focused and reliable.
• Ability to prioritize, Organize and multitask.
• High School diploma or GED required.
• Bilingual (Spanish/English) is a plus.

The candidate(s) offered this position will be required to submit to a background investigation. Our Benefits Include: As an industry leader, Monday Night Brewing provides competitive compensation with full and part-time opportunities—but that’s just the beginning. Our benefits include:

• Paid training and upward mobility —we invest in your growth.
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend

Equal Employment Opportunity Monday Night Brewing Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

Salary : $25 - $35