What are the responsibilities and job description for the Director, Customer Advocacy (Customer Stories) position at Monday?
Description
monday.com is looking for a Director of Customer Advocacy to help create, lead, and expand our Customer Advocacy Programs. This role is pivotal in showcasing the power of monday.com in helping teams achieve their goals and work together seamlessly and requires a strategic leader to create the best possible programs from the ground up, including general member programs, a customer advisory program, and a sales reference program, among others. This role will be responsible for developing and executing a global strategy for customer advocacy, implementing processes that ensure the program runs smoothly, and syncing the regions to ensure a unified approach.
You'll also work to match great customer speakers with internal and external events, including Elevate, our annual customer conference. You will also coordinate the value derived from these events, ensuring maximum impact. Working closely with Sales, Customer Success, Marketing, and other teams you will help create processes that identify, nurture, and leverage customer advocates across various platforms and initiatives.
The ideal candidate will be responsible for developing and executing strategies that foster strong relationships with our customers, ensuring their voices are heard, and leveraging their feedback to drive continuous improvement across our organization. You will also be responsible for determining key performance indicators to track the success of the advocacy program. This role is critical in enhancing customer satisfaction, loyalty, and advocacy, contributing to the overall success of our business.
Please note that this is a hybrid position of 3 days / week in our NYC office.
About The Role
- Champion monday.com Customer Advocacy Programs : You'll be the driving force behind our advocacy initiatives, such as our customer advisory board. You'll build relationships with passionate customers and empower them to share their success stories
- Drive Customer References : Manage a pipeline of customer references for sales, marketing, and other teams. You'll conduct interviews, gather testimonials, and facilitate impactful connections between our customers and prospects
- Work with all our platform stakeholders to manage program data : We want to make sure we have the best possible customers for things like reference calls, sales needs, supporting our communications and marketing teams sourcing customers for investor events, speaking opportunities, and our annual Elevate conference
- Scale the Programs : We're looking for someone to not only manage the current program but also build it strategically, identifying opportunities for growth and expansion
- Collaborate Cross-Functionally : Partner with teams across monday.com to align advocacy efforts with broader company objectives and identify the right customers for specific initiatives
- Track and Measure Success : Utilize our advocacy platform to manage customer data, track engagement, and measure the impact of advocacy activities
Requirements
What monday.com can offer you :
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York City-based hires only : Compensation Range : $170,000-$230,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and / or earn a discretionary bonus and / or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
LI-Hybrid
Salary : $170,000 - $230,000
