What are the responsibilities and job description for the SAP Technical Delivery Lead position at Mondelēz International?
Job Description
About the Role
Make It Uniquely Yours at Mondelēz International. You will provide expert consultation for a specific software or application, leading on issues and resolutions, optimizing service delivery to meet business demands and the service operations strategy.
Key Responsibilities
- Create and Execute Ramp Down/Up Plans, Technical Health Check Plans
- Develop a technical plan for the Core non-production builds, refreshes and cutovers
- Executing overall release plan & Management of the project defects
- Ensure partners are engaged and managing the expectations and deliverables
- Review hardware requirements for the implementation of projects with the Global SAP Capacity Lead
- Coordinate/execute with SAP on Max Attention service for project delivery
- Review and validation of Installations, migrations, upgrades, of operating systems, databases and SAP environments
- Technical analysis to understand the implications of SAP notes and involve the necessary teams to understand impact
- Technical analysis of the project changes against the productions SAP environments
- Validate the backup restore, high availability, database, and rollback scenarios
- Perform system installations, upgrades, and patching of SAP systems, including EC, BW, APO, EWM and other relevant systems
- Review and troubleshoot technical challenges as part of the technical upgrades
- Merton system performance, analyze system logs, and implement performance tuning measures to optimize system response times
- Collaborate with cross-functional teams and stakeholders to design and configure the SAP system landscape, including system architecture, system profiles, transport management, and system monitoring
Requirements
- 10 years of experience for SAP support work including enhancements and projects
- Bachelor's degree or equivalent in computer science, Information Systems, or a related field
- Must be able to work in a multicultural Global environment
- Proven experience of SAP Basis admin, system installs, upgrades, & support of SAP systems in Azure with MSSQL & AWS with HANA
- In-depth knowledge of SAP system landscapes, system profiles, transport mgmt., and system monitoring
- Proficiency in SAP system performance tuning, troubleshooting, and optimization Experience with SAP HANA, S/4, Java & middleware systems such as PO
- Familiarity with SAP system integration and interfaces using IDocs, RFCs, and web services
- Experience in SAP user management, security administration, and authorization concepts a plus
- Excellent problem-solving and analytical skills, to diagnose and resolve complex system issues
- Strong communication / interpersonal skills to effectively collaborate with stakeholders at all org levels
- Strong drive for self-development & progression
- Bachelor's degree or equivalent in computer science, Information Systems, or a related field
About Mondelēz International
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way.
