Customer Service

Job Summary:

Customer Service is responsible for supporting US sales activity for Mondi Paper Sales in North America. This involves supporting sales functions facing the customer as well as internal functions involved in business operations.

You will support US and EU sales to North American customers by providing strong customer-oriented service, timely information, and prompt order processing. You will manage the US sample library, as well as trade show displays and other promotional equipment stored at our location between uses. When orders are received, you will either dispatch them for delivery from our US inventories, or arrange the production at our factories in Europe. Finally, you will act as a hub of information and communications between our sales team(s), our plants, technical services, and ultimately our customers to ensure Mondi is considered a best-in-class supplier.

We routinely interact with each other, but your daily work will generally be on your own. This is a job for people who are self-starters, flexible, skilled at managing priorities, and independently able to organize their own responsibilities according to whatever happens to be needed that day.

Experience in these sorts of roles is helpful, but not required. We will teach you everything about your responsibilities. Training will be onsite, in-person for a length of time depending on your initial qualifications. Once you have a basic familiarity with the tasks involved, remote work may be possible. Depending on whether you end up in a more customer-engaged role, travel might be needed.

Your Mission:

• Work closely with the US sales team or European sales teams working with US customers to provide sales support (reporting, samples, answer customer questions)
• Maintain & update price lists for general stocks and to specific customers
• Receiving/confirming/processing orders, confirming shipment and delivery details as available to the customer
• For stock items, coordinate with vendors to identify product and quantities to ship from our warehouse(s); create necessary paperwork and engage shipping companies for pickup and delivery.
• For non-stock items, coordinating with customer service in our European manufacturing plants to determine products, quantities, expected shipment/arrival dates and other delivery details, communicating as needed to the customer.
• Issue invoices for shipments to customers; watch receivables and alert appropriate sales if issues arise.
• Understand the basic principles and expectations of domestic and international transportation to act as a general resource for sales and customers (you will have local expert support for this as well)

Your Profile:

• High School degree required, equivalent experience or college degree preferred
• Ability to work independently, to self-prioritize, and manage time
• Strong communication skills, willingness to engage with customers & colleagues
• Detail oriented worker, someone who checks things twice before they call it done
• Strong computer skills including experience with Microsoft products (particularly Excel)
• Familiarity with SAP is beneficial, but not required

Our Offer

:

• Annual Salary $44,000-$54,000
• Medical insurance
• Dental insurance
• Short-term-disability
• Long-term-disability (with underwriting)
• Paid vacation/sick time
• Flex medical spending accounts
• Flex dependent care spending accounts
• 401K

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Andrew Taborn via email.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 22,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com “safe list” or address book.

Awards: