What are the responsibilities and job description for the Director, Client Partner/Account Director position at Mondo?

Job Description

Job Title : Director, Client Partner / Account Director

Location : Remote Permanent

Start Date : ASAP

Duration : Permanent

Compensation Range : $130-150 K Rev Share Bonus

Director, Client Partner / Account Director

Client Management (85%)

Serves as primary point of contact for key clients, overseeing day-to-day needs, having a deep understanding of the client's business, and serving as a trusted advisor and partner for clients across all activities included in the scope of work.
Acts as the voice of the client within our agency, ensuring all needs, details, goals, and business objectives are communicated to the entire team.
Builds and nurtures client relationships rooted in trust, building rapport with all client
stakeholders, proactively addressing client needs and resolving challenges in a timely manner.
Oversees the delivery team managing individual channel activity for their clients, ensuring every deliverable ladders back to client objectives, and is delivered on time and with exceptional quality of work.
Reviews the holistic plan across channels, and makes recommendations to key client stakeholders surrounding how our initiatives across all channels are driving measurable impact to their business, while consistently sharing key learnings and recommendations for ongoing improvement
Key leader for internal team members, mentoring, coaching, and providing frequent updates and feedback regarding how we need to engage and deliver for the clients.
Taps into internal resources and leadership to ensure client needs are being met
Collaborates agency wide, leaning into new business, marketing, people teams, product
development and others to ensure client needs are at the forefront and fully integrated into future agency initiatives.
Accountable to client satisfaction, retention and growth.
Cross sells additional services, leading ideation, content creation, and tapping into internal resources to help secure incremental revenue and client growth.
Demonstrates a strategic mindset and consistently thinks about how to further improve, expand and evolve client strategies
Continuously working to identify new opportunities for clients and leads the development of materials & presentations, leading the overarching story and presentation to the client.
Owns client presentations and deliverables, serving as the final set of eyes before delivering to clients.
Stays informed on industry trends, enabling more thoughtful recommendations and allowing for proactive discussions with clients, serving as their trusted advisor and thought leader.
Work with clients and capability partners to drive client growth
Inspire clients with storytelling skills
Provide deliverables within agreed upon deadlines
Participate in new business pitches, assists in leading the story and overall approach for prospective clients, ultimately seeing that through to close, onboarding, and ongoing account management

People Leadership & General Agency Responsibilities (15%) :

Leads a team of direct reports, facilitating performance reviews and providing consistent coaching and feedback, supporting overall employee growth and identifying internal mobility opportunities

Develops junior talent through frequent coaching, mentoring, education, and leading by example

Capable of leading difficult conversations with clarity, consistency and professionalism.

Manages internal requirements and documentation such as forecasting requests, account plans, client status documents, etc

Is a champion for change, helping teams navigate staffing changes and general evolution, ensuring transitions happen smoothly and effectively.

Instills a culture of accountability, discipline, and pride across the total business with a view to being the best agency in the industry

Foster Professional Growth : Lead the development and execution of learning and development programs that align with both individual and team career growth goals, ensuring ongoing skill enhancement and professional advancement.

Optimize Resource Deployment : Ensure that resources (human, financial, technological)

are allocated effectively across clients, balancing the needs of clients, teams, and

organizational goals to maximize efficiency and outcomes. The Allocation model is up

to date with the most accurate data on an ongoing basis.

KPIs

Client Retention & Satisfaction

Revenue growth

Employee Retention & Satisfaction

Cross Sell

Qualifications

8 years of relevant experience

4 years people management experience

Extensive experience with brand and digital activations

Collaborative and dynamic disposition with strong interpersonal skills

Proven ability to be decisive and true in conviction; driven and logical thinker

Demonstrated ability to lead by example and perform well under pressure

Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.

Salary : $130,000 - $150,000

Apply for this job

Receive alerts for other Director, Client Partner/Account Director job openings

Director, Client Partner/Account Director

What are the responsibilities and job description for the Director, Client Partner/Account Director position at Mondo?

What is the career path for a Director, Client Partner/Account Director?

Job openings at Mondo

Not the job you're looking for? Here are some other Director, Client Partner/Account Director jobs in the New York, NY area that may be a better fit.

We don't have any other Director, Client Partner/Account Director jobs in the New York, NY area right now.

AI Assistant is available now!