What are the responsibilities and job description for the Help Desk Analyst position at Mondo?
Job Description
Job Description
Apply now : Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2 / 17 or sooner for this 2-3 month contract position.
Job Title : Tier 1 Desktop Analyst
Location-Type : Onsite Jenkintown, PA
Start Date Is : Ideally 2 / 17 or sooner
Duration : 2-3 months (Contract)
Compensation Range : $22-$26 / hr
Job Description :
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.
Day-to-Day Responsibilities :
- Provide first-line technical support for desktops, monitors, and printers.
- Manage and resolve tickets within Spiceworks ticketing system.
- Administer Google Workspace accounts for email and user management.
- Perform Active Directory tasks, including account creation and lockouts.
- Troubleshoot end-user issues and provide break-fix support.
- Work with Azure for cloud-based operations.
Requirements : Must-Haves :
2-5 years of experience as a Tier 1 Desktop Analyst.
Nice-to-Haves :
Experience in higher education or non-profit organizations.
Salary : $22 - $26
