What are the responsibilities and job description for the Resolution Specialist position at MONETARIA LLC?
Job Title: Resolution Specialist
Location: 40 Wall Street, New York NY
Company: Monetaria
About Us
Monetaria is a boutique B2B/commercial debt collection agency focused on providing personalized and effective recovery solutions for our clients. We’re seeking a dedicated and results-driven resolution specialist to join our growing team.
Position Overview
As a resolution specialist, you will be responsible for managing and negotiating the resolution of outstanding debts directly with debtors and their representatives. This role requires strong communication skills, attention to detail, and a persistent yet professional approach to negotiation.
Key Responsibilities
Initiate and manage communication (phone and email) with debtors and their representatives to negotiate repayment and settlements.
Liaise with clients (creditors) to provide regular updates on file progress and present offers from debtors.
Conduct skip tracing and asset investigations to evaluate debtor’s ability to pay.
Maintain accurate records in the company’s case management system and client portals.
Draft forbearance and settlement agreements reflecting the negotiated terms.
Ensure timely execution of settlement agreements and follow up on payments.
Collaborate with in-house and external attorneys on complex or contested files.
Qualifications
Excellent verbal and written communication skills.
Strong negotiation skills and the ability to remain calm and professional under pressure.
High level of persistence, organization, and attention to detail.
Ability to manage a high volume of cases efficiently.
Team player with a strong work ethic.
Experience in collections, paralegal work, or a law firm setting is a plus, but not required.
How to Apply
Please submit your resume and a brief cover letter explaining your interest in the position and relevant experience.
