Revenue Activation Specialist- 25010181

Revenue Activation Specialist

Remote Flexible in the USA

MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our fintech innovation and strategic partnerships with world-leading brands, we’re transforming how consumers and businesses send and receive money globally.

Our digital and in-person products serve millions of customers, powered by a diverse and dedicated team of professionals who are driven to make a difference. If you’re ready to join a fast-paced environment where your skills shape the future of payments, come aboard and let’s drive the future of global money transfer together at MoneyGram!

HOW YOU WILL LEAD

The Revenue Activation Specialist will be a key role at MoneyGram, focused on implementing and optimizing strategies to drive revenue growth. As an Revenue Activation Specialist you will be involved in the execution of revenue-generating initiatives and the activation of opportunities that can directly impact an organization’s financial performance. A Revenue Activation Specialist works closely with various teams like sales, marketing, customer success, and finance to activate revenue strategies that lead to tangible business results.

WHAT YOU WILL DO

• Partner with product, strategic operations, etc. to contribute requirements based on regional/market needs and communicate and implement new services.
• Liaise between product and strategic operations and downstream partners.
• Create thorough and robust go-to-market strategy to drive business growth, ensuring stakeholders across the organization are prepared for and understand the new product, service, or change.
• Partner with communications to establish communication plan for internal and external stakeholders, communicate product value proposition to the sales channel and develop the sales tools and collaterals that support the selling process of the product.
• Collaborates and coordinates with internal stakeholders such as product, compliance, finance, marketing, sales, org. readiness, etc. to communicate and implement new services.
• Schedule and host project kick off, playbook reviews, and status updates following the standard go-to-market process.
• Work closely with the integration and sales teams to identify opportunities for POE changes and deployment of all product functionalities (Directed Sends, Notifications, Rewards etc.) and act as subject matter expert (SME) for all Operational matters including Global Call Centre (GCC), Technical Support Centre ( TSC), Servicing and Onboarding to ensure all agent requests are completed within SLAs and provide guidance to the Sales team around best practices and processes.
• Support sales with cross departmental issues, AD, Investigations, complex set-ups and onboardings, exclusivity, audit, roll outs, currency conversion, network activation, MFA, Cyber Fraud, call center language changes/technical support, tax changes, Additional Data Field compliance requirements, PAPA rules, policy changes, forms/receipts content changes, etc.
• Ensure accurate and optimal Data is collected at POE, work closely with the sales team on Data collection attributes to help improve Customer Experience and drive better compliance and consumer profiling strategies while also identifying opportunities for cost reduction and redundant activities that will help streamline processes and optimize deployment and operations.
• Ensure consistent delivery of business reporting, including holds, stops, transactional, etc.
• Work with product team to ensure deployment, unification and use of Salesforce as a sales and CRM tool for all agents related services and communication.
• Perform other duties as assigned.

WHO YOU ARE

• BA/BS degree in related field preferred or equivalent work experience.
  Experience
• 5 years' experience in a field sales role with global knowledge of remittance industry
  Knowledge/experienced gained within financial services.
• Strong understanding of market dynamics and partner needs.
• Solid project management skills including planning work, managing details, keeping multiple tasks/projects on track, and navigating ambiguity to deliver results.
• Experience building on-boarding and enablement plans in a successful, high growth environment with demonstrable impact.
• Demonstrated experience and ability to work across Sales, Marketing, and Product to create a culture of alignment.
• Excellent interpersonal skills, ability to build and maintain credible relationships in person and over the phone with internal stakeholders.
• Excellent organizational skills with the capability to set and manage priorities and ability to follow through.
• Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
• Ability to and handle sensitive data with professionalism and confidentiality.
• Keeps abreast of current changes in technology, processes, and standards within area(s) of responsibility, and applies knowledge and practices to area(s) of responsibility.
• Ability to work well under pressure and address issues with diplomacy and tact.
• Ability to work in a culturally diverse environment and be sensitive to cultural differences.

LOCATION

Remote Flexible in the USA. While it offers remote flexibility, candidates must reside in the USA.

SALARY

Anticipated Base Pay: Starting at $89,000 & up participation in our annual bonus plan. We are open to going significantly higher based on your experience and skill set

Disclaimer: The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

** We will only consider those qualified that meet the requirements. **