What are the responsibilities and job description for the Entry Level - Call Center Rep - Starts 3/3 position at MoneySolver?
We are looking for call center entry-level individuals with great customer service and persuasion/negotiation skills who would want to grow within our company. This is not a sales role however, you will work directly with our sales agents on a daily basis. As an active listener, you will determine the customer’s needs and whether they qualify for our services. No cold calling. This is not a remote role.
- This is a full-time and on-site position.
- Previous customer service experience not required.
- We provide on-the-job training.
Who We Are
MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives.
Why Work Here
- Winner of Glassdoor best Place to Work 2021
- Winner of Jacksonville Business Journal Best Places to Work 2021
- Full range of benefits including medical, dental, vision, disability, PTO, etc.
- $1 employee dental coverage (bi-weekly)
- Free $20k life insurance benefit
- Free Employee Assistance Program
- 401(k) plan with match that vests immediately
- 4 weeks paid parental leave
- Discounted Annual Tax Preparation
- Minimum of high school diploma or GED
- Steady job history preferred
- Sales experience preferred
- Applicants who have stayed in prior roles for a substantial period of time preferred
PHYSICAL DEMANDS:
- Sitting at a desk and working on a computer for prolonged periods.
- Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.
- Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.
- Frequent light work that includes moving objects up to 15 pounds.
WORK ENVIRONMENT:
- Indoor office setting.
- Noise level usually quiet to moderate.
- Working in close proximity to others (not applicable to remote or work-from-home status)
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It in no way implies that these are the only functions to be performed by the incumbent. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All functions are subject to reasonable modification to accommodate individuals with disabilities. MoneySolver is an Equal Opportunity Employer.
