What are the responsibilities and job description for the Strategic Account Manager position at Mongoose?
At Mongoose, we believe every conversation matters.
We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that’s making a real difference in education—one conversation at a time.
As a Strategic Account Manager, you’ll be the driving force behind the success and growth of our enterprise-level clients, ensuring they don’t just renew their contracts but expand their engagement with Mongoose. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by deeply understanding enterprise client needs, navigating complex organizational structures, and delivering strategic solutions that create long-term partnerships.
If you excel at managing large, high-value accounts, influencing decision-makers, and ensuring that customers see continuous value from their investment, this role is for you.
What You’ll Do :
Drive Renewals with Confidence
- Own the renewal strategy for enterprise accounts, ensuring clients feel valued, supported, and eager to continue their partnership with Mongoose.
- Identify and mitigate renewal risks early—surprises are for birthdays, not contracts.
- Deliver compelling business cases and ROI analyses to reinforce the value of Mongoose solutions.
Expand Enterprise Partnerships
Be the Trusted Advisor for Your Clients
Collaborate & Innovate Across Teams
Leverage Data & Insights
What You’ll Bring to the Table :
We’re looking for someone who brings proven experience with renewals and expansion (upsell / cross-sell) in a B2B SaaS environment, along with a track record of consistent quota attainment. If that’s you, keep reading!
Enterprise-Level Relationship Management
Sales & Negotiation Expertise
Strategic Thinking & Problem-Solving
Data-Driven Decision Making
Collaboration & Influence
Higher Ed Experience? Even Better!
Why You’ll Love It Here :
At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference.
Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™ . Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.
The salary for this position ranges from $150,000 to $180,000 OTE with a $70k / $75k base / variable split .
We Offer :
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.
To Apply :
If this sounds like your kind of challenge, let’s talk! Apply today and help us move people forward, one conversation at a time. Want to stand out? Please send your resume, cover letter, and any other relevant materials to jasmyne@hellomongoose.com.
Salary : $70,000 - $75,000