What are the responsibilities and job description for the Customer Service Specialist position at Monin, Inc?
About Us
We create with care, and we innovate with purpose. More than flavor producers, we are passionate professionals who aim to gather our people, partners, and customers with a shared spirit of confidence, respect, and entrepreneurship. We produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a determined pursuit of sustainably sourced, quality ingredients. Each bottle filled comes with a commitment to natural ingredients, extraordinary taste, high standards of service, and trade ingenuity. We are honored to be part of the drinks you craft, joining our creativity to make life more flavorful.
About the Opportunity
As a Customer Service Representative at Monin, you will deliver exceptional service to our B2C and B2B customers and support the sales team. Your main duties will involve managing our e-commerce operations, including communicating with customers, assisting with orders, processing complaints, handling returns, and collaborating with other departments.
You'll also have responsibilities specific to B2B customer service, such as order entry. Professionalism and attention to detail are essential for managing customer expectations and resolving issues effectively.
The ideal candidate will be passionate about customer service, possess strong communication skills, and have solid product knowledge. This role requires proficiency in both oral and written communication, as well as some experience with social media and technical support. The Customer Service Representative reports to the Customer Service Director
