What are the responsibilities and job description for the IT Helpdesk Administrator position at Monin, Inc?
About the Opportunity
As the IT Help Desk Technician at Monin, you will provide 1st level technical support for determining, resolving, or escalating technical problems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Engaging with employees throughout the company, you will immediately impact the efficiency of our operations and overall growth.
What You’ll Do
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
- Monitor helpdesk system as level-one support and respond quickly as needed.
- Build computers; Laptops, desktops
- Maintain computer systems and act as support if any system goes down
- Scanners and copiers basic knowledge
- Install, configure, and upgrade PC software
- Other essential or non-essential duties may be assigned
