What are the responsibilities and job description for the IT Helpdesk Administrator position at Monin, Inc?
About the Opportunity
As the IT Help Desk Technician at Monin, you will provide 1st level technical support for determining, resolving, or escalating technical problems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Engaging with employees throughout the company, you will immediately impact the efficiency of our operations and overall growth.
What You’ll Do
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
- Monitor helpdesk system as level-one support and respond quickly as needed.
- Build computers; Laptops, desktops
- Maintain computer systems and act as support if any system goes down
- Scanners and copiers basic knowledge
- Install, configure, and upgrade PC software
- Other essential or non-essential duties may be assigned
Your Secret Ingredients to Success
- Keep the Customer at Center Point— You take pride in going the extra mile for your customers and putting them above all else.
- Pay Attention to the Details—Your goal is to get things right the first time.
- Listen to Understand — You give your undivided attention to better understand your customers’ needs.
- Find a Way — You are willing to do whatever it takes to accomplish the job.
- Look Ahead and Anticipate— You believe preventing issues is better than fixing them.
