Call Center Manager

Monkey Wrench Plumbing, Heating, Air & Electric in Monterey Park, CA is actively seeking a collaborative and organized full-time Call Center Manager to manage our call center representatives and to lead the team in converting calls into booked service appointments. Do you want to work with approachable and responsible leadership? Are you driven to succeed? Are you determined to make a smart career move? If you answered yes, keep reading!

This management position earns a competitive wage of $30-$40 an hour, based on skills and experience. We provide incredible benefits and perks, including paid sick time, paid holidays, paid vacation, health, dental, vision and life insurance, and a 401k. If this sounds like the right Call Center Manager opportunity for you, apply today!

ABOUT MONKEY WRENCH PLUMBING, HEATING, AIR & ELECTRIC

At Monkey Wrench Plumbing, Heating, Air & Electric, we're proud of our reputation as number 1 in a number 2 business. Our team handles residential plumbing, HVAC, and electrical services from preventive maintenance to new equipment installation. Over the years, we've worked hard to get to where we are, and we are still committed to providing a variety of exceptional home services to the greater Los Angeles area.

We would not be as successful as we are if it wasn't for our professional and talented team. We believe that in order to create a successful business, we need to ensure that our team is thriving. Along with a generous benefits package, we also offer excellent perks such as paid training, management that cares, and career development opportunities. We like to promote from within! We do a lot more than just work together. You'll come to love our company outings and build life-long friendships at Monkey Wrench Plumbing, Heating, Air & Electric.

OUR CORE VALUES

Striving for Excellence
We are committed to doing our best work the first time around, making sure our job is completed correctly for customers and team members. We strive to take initiative and be proactive. We aim to delight our team and our customers.

Relationship Driven
We value going the extra mile for a customer, lending a helping hand to a teammate and focusing on the long term benefits of our team and the customer.

Integrity
We are committed to sharing bad news quickly, good news often and trust that doing the right thing will always be rewarded.

Coachable
We are open to feedback to improve personal performance, business outcomes and company interaction. We set expectations for handling mistakes and successes. Our leaders are committed to being good coaches.

Attitude
We are committed to optimism, being positive in the face of challenge, solution oriented, willing to give teammates the benefit of the doubt and focused on a "We not I" approach.

A DAY IN THE LIFE OF A CALL CENTER MANAGER

In this call center management position, you'll work each day to help the team turn client calls into service appointments to ensure we have a full schedule for our technicians. You will empower the team by refining call scripts to boost appointment bookings and enhance the clarity and effectiveness of communications. As you develop a deep understanding of the market and customer needs, you will increasingly be able to guide the team, offer expert advice on promoting sales, and ensure excellent performance. You will track progress weekly and monthly, delivering insights to the leadership team through detailed reports. By establishing a structured coaching platform, you will mentor employees, demonstrating how their contributions drive the company's success. Your commitment ensures our technicians remain busy, revenue flows consistently, and management practices are highly effective.

CALL CENTER MANAGER DESIRED SKILLS AND EXPERIENCE

• 2 years of call center management experience
• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Are you a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Do you take responsibility for your decisions? Are you adaptable and work well under pressure? If yes, give us the chance to review your information!

ARE YOU READY TO JOIN OUR MANAGEMENT TEAM?

If you feel you'll be perfect as our Call Center Manager, apply now using our initial 3-minute, mobile-friendly application.

Location: 91754

Salary : $30 - $40