Customer Supply Chain Specialist

Job Description:

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.
Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.
Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient 
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 
 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.
 

About the Job 
The Specialist, Customer Supply Chain, is expected to oversee the order life cycle, ensuring that orders are recorded accurately in the company’s software system, delivered on time, and providing updates as necessary to customers and the Sales team. In addition, the role will serve as liaison for Monogram between multiple departments and the customers and will always provide an elevated level of service to customers.

The successful candidate should have a strong customer service mindset and should be an effective problem-solver. This individual should be highly organized and be able to work collaboratively with internal and external customers and constituents.
 

Essential Duties and Responsibilities:

• Utilize a variety of organizational and project management skills to provide cradle to grave sales order process support.
• Responsible for all sales order activities and ensures orders are fulfilled in accordance with customer and business requirements.
• Achieves a high degree of familiarity and in-depth knowledge of the order to cash applications in the ERP system.
• Cradle to grave management of customer returns.
• Effectively analyze EDI data to identify and resolve errors to ensure timely fulfilment. This includes championing root cause analyses to prevent recurring errors.
• Act as the order to cash administrator for customer portals as assigned.
• Proactively identify potential product shortages and collaborate with internal and external stakeholders for resolution and root cause analysis.
• Take actions to drive resolution of any outstanding order to cash issues and escalation when needed.
• Strong analytical skills to drive towards decision making when required.
• Liaison with sales, integrated business planning, and other departments as needed to ensure all orders are confirmed, shipped, and invoice properly.
• Uses sound judgement in the application of general business principles and demonstrates initiative in carrying out assigned duties.
• Ensure all orders are within US or international customer regulations and/or restrictions.
• Develop and generate accurate external customer specific reporting as required by account.
• Assist with data quality testing as needed.
• Provide peer to peer training and account back up coverage as needed.
• Develop and generate daily internal reports for backorder replenishment, outstanding orders, etc.
• Perform other duties as assigned.

Note: This list presents only the principal duties of the position and is not intended to e comprehensive. The duties and responsibilities listed above, may be changed or supplemented at any time in accordance with business needs and conditions.

The Ideal candidates will have the following qualifications:

Education and Experience:

•    Must be 18 years or older.
•    High School Diploma required.
•    Bachelor’s degree preferred.
•    Preferred Experience: One or more years in an order to cash or customer service-related position working within an ERP system (Microsoft Dynamix, SAP, Oracle, etc.)
 

Competency and Skills:

• Good computer skills, with proficiency in Microsoft Suite.
• Ability to manage time and prioritize tasks.
• Good verbal and written communication skills, and the ability to interact professionally with customers. 
• Good critical thinking and problem-solving abilities. 
• Ability to collaborate well with other individuals and departments.
• Ability to provide guidance and training to colleagues. 
• Excellent organizational skills and attention to detail. 
• Adaptable and able to maintain flexibility in completing tasks. 
• Ability to sit for prolonged periods of time in front of a computer. 
• Ability to move about the facility regularly to perform physical activities, such as lifting items of up to 20 lbs. unassisted, bending, standing, climbing, or walking. 
• Visual and hearing acuity. 

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions