Senior Analyst, IT Business and Operations

Senior Analyst, IT Business and Operations Systems  

About Monogram Foods
A leading food manufacturer, Monogram Foods specializes in delivering your favorite foods and snacks with unparalleled quality and flavor. We specialize in co-manufacturing, private label, and food service solutions, offering a diverse range of products including appetizers, meat snacks, sandwiches, bacon, corn dogs, and baked goods.

Established in 2004 and headquartered in Memphis, Tennessee, Monogram Foods has earned recognition as one of the fastest-growing private companies in the nation. With over 4,000 team members across 12 locations in seven states, our unwavering commitment to excellence and passion for quality drives everything we do.

Our dedication extends beyond our products to giving back to local communities. Through the Monogram Foods Loves Kids Foundation, we strive to "make it better" for children and families, embodying our core values and creating lasting, meaningful change. 

Our Culture Is Our Secret Ingredient
At Monogram Foods, we're more than a food company—we're a passionate team dedicated to creating America's most beloved foods and making an impact in the communities where we operate. 

We value the dedication of our team members and are committed to fostering a fun, supportive work environment. We prioritize recognition, well-being, and a strong sense of belonging because we know that when our team is at its best, we can deliver our best to customers. Here you will enjoy competitive compensation, comprehensive benefits, and ample opportunities for growth and advancement. Plus, our inclusive culture—grounded in our company values—celebrates diversity and respects the unique perspectives of our team members. 

So, if you're hungry for a rewarding career, join our team and let's cook up something extraordinary together.

Position Overview: 
The Senior Analyst, IT Business and Operations Systems will be instrumental in optimizing business operations by integrating Finance, Supply Chain, and Manufacturing systems, effectively “connecting the dots” between these critical areas. This role will act as a liaison between business operations and the IT department, supporting the implementation of process enhancements, technology solutions, and data-driven improvements. The Senior Analyst will collaborate with cross-functional teams to ensure alignment with the company’s IT vision, contribute to system scalability initiatives, and support adherence to security protocols. This position reports directly to the Senior Director, IT Applications.

Essential Duties and Responsibilities:

• Partner with business leaders to facilitate continuous improvement of application capabilities through standardization, improvements, and configuration changes
• Interpret current Business and Manufacturing Systems Architecture and collaborate on recommendations for Industry 4.0 Transformations across PLC/SCADA/MES/ERP technology layers.
• Collaborate on complex manufacturing and business processes to improve and integrate new systems or functionality with existing ones, ensuring alignment with long-term business and IT strategies.
• Champion the review of application exceptions, analyze information to assist business teams in identifying root causes, and oversee resolutions.
• Follow established processes to identify requirements, specifications, and training plans aligned with business objectives and best practices.
• Create and maintain documentation for all related activities.
• Design and document test plans for all changes, perform unit testing, and oversee end-user testing.
• Serve as a liaison between development teams and internal/external business partners.
• Develop conversion and system implementation plans.
• Generate project documentation to support planning and delivery.
• Plan, organize, and manage reporting and application development support activities, including:  tracking progress and communicating milestones, escalating issues, setting a high standard of customer support, understanding issue root causes, and implementing preventative/corrective actions.
• Work independently or as part of a team to provide valuable solutions.
• Communicate clearly with business partners, IT team members, and management.
• Work with users at all levels of the organization.
• Provide project management for Information Technology initiatives.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.
 

The ideal candidate will have the following:

Education and Experience: 

• Bachelor’s degree or a minimum of 5 years of analysis experience.
• 5 years of application support and configuration experience (ERP, Supply Chain, OEE/MES are a plus)
• 4 years of experience working with end-users to define business requirements.
• 3 years of experience with IT projects and/or multi-project oversight.
• Experience with Application Programming is a plus.
• Experience working with applications and users remotely is a plus.
• Experience documenting business and IT processes preferred.
• Familiarization with ISA-95.

Competencies and Skills:

• Strong communication, relationship, and interpersonal skills to develop collaborative partnerships in multilingual settings.
• Self-motivated with the ability to prioritize work, manage time effectively, adapt to changing priorities, and meet deadlines with minimal supervision.
• Strong troubleshooting and analytical skills.
• Ability to assume ownership of projects and initiatives.
• Working knowledge of project planning tools and concepts.

Physical Demands:

• Typical office/manufacturing environment; specific physical demands may vary depending on facility visits.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

• Typical office/manufacturing environment. PPE requirements may vary depending on facility visits.
• Travel requirements: 25% - 50%