What are the responsibilities and job description for the Analyst Product Operation position at Monogram Health?
Job Details
Description
Position: Analyst, Product Operations
Roles And Responsibilities
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatments are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Description
Position: Analyst, Product Operations
Roles And Responsibilities
- The Product Operations Analyst will support the Monogram Patient Experience and Care Center organization by bridging business needs with technology solutions. This role will collaborate closely with the Manager of Product Operations, clinical operations, technology, analytics, and other cross-functional teams to ensure successful execution of technology initiatives that enhance operational efficiency, member experience, and business outcomes.
- The Product Operations Analyst will focus on gathering and documenting requirements, analyzing workflows, supporting project deliverables, and ensuring Monogram Health’s care teams are equipped with effective tools and processes for member enrollment, appointment scheduling, and other key operational activities.
- Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business needs and translate them into actionable requirements for technology teams.
- Workflow Optimization: Analyze existing operational workflows to find opportunities for improved efficiency, scalability, and user experience within Monogram’s technology platforms.
- Process Design: Create documentation of current and future state processes-based analysis findings.
- Data Analysis and Reporting: Leverage data to inform decision-making, identify trends, and measure the impact of implemented changes.
- Project Support: Aid with backlog prioritization, release management, and deployment of new features or tools in collaboration with Product Operations, IT, and Patient Experience and Care Center teams.
- Quality Assurance (QA): Lead or support testing efforts, including quality assurance testing and user acceptance testing (UAT), to ensure solutions meet business needs.
- Documentation and Training: Develop user-friendly training materials, reference guides, and documentation to support end users and enable smooth adoption of new tools or processes.
- Issue Resolution: Aid with post-release bug reporting, troubleshooting, and managing fixes in collaboration with IT and stakeholders.
- Stakeholder Communication: Function as a liaison between business units and technical teams to ensure effective communication of requirements, project updates, and resolution timelines.
- Minimum education and experience requirements:
- Bachelor’s degree in business administration, Information Systems, or a related field, or any equivalent combination of education and or work experience.
- 3 years of experience in business analysis, product management, or a related role, preferably within healthcare operations or a call center environment.
- Familiarity with Salesforce and field services management or scheduling technology.
- Experience supporting technology initiatives in a healthcare or call center setting.
- Strong knowledge of requirements gathering, workflow analysis, process design and user-centered design.
- Adaptability to navigate and contribute effectively in a fast-paced, dynamic environment.
- A keen sense of ownership, taking initiative to drive solutions from initial concept through to successful execution.
- Exceptional analytical skills to break down complex problems and collaborate with integrity to develop effective solutions.
- Compassion for the end-user experience, creating tools and processes that empower care teams to succeed.
- Effective communication and collaboration skills to engage cross-functional teams and stakeholders.
- Proficiency in quality assurance testing, user acceptance testing (UAT), and requirements documentation.
- Highly organized with the ability to manage multiple priorities and deadlines.
- Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care.
- Comprehensive medical, dental, vision and life insurance
- Flexible paid leave and vacation policy
- 401(k) plan with matching contributions
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatments are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
