What are the responsibilities and job description for the Patient Support Specialist position at Monogram Health?
Job Details
Description
Position: Patient Support Specialist
Monogram Kidney Care is seeking experienced health care professionals committed to providing excellent patient experiences. The Patient Support Specialist will be charged with ensuring that the patient’s experience with Monogram Kidney Care is cohesive and all clinical needs are being met. This individual must be comfortable interfacing with patients via virtual platforms, assisting patients with the setup and use of our telemedicine platform, and developing trusting relationships with patients. He or she will support patients and providers. This individual is a vital asset to the team who is responsible for a panel of patients, along with other members of the care team, and guides patients to meet their preventive, chronic and acute care needs.
Roles And Responsibilities
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Description
Position: Patient Support Specialist
Monogram Kidney Care is seeking experienced health care professionals committed to providing excellent patient experiences. The Patient Support Specialist will be charged with ensuring that the patient’s experience with Monogram Kidney Care is cohesive and all clinical needs are being met. This individual must be comfortable interfacing with patients via virtual platforms, assisting patients with the setup and use of our telemedicine platform, and developing trusting relationships with patients. He or she will support patients and providers. This individual is a vital asset to the team who is responsible for a panel of patients, along with other members of the care team, and guides patients to meet their preventive, chronic and acute care needs.
Roles And Responsibilities
- Assist in managing the health of your panel of patients and proactively track whether your patients are up to date on preventative measures
- Assist in the facilitation of referrals, prior authorizations, and lab order fulfillment
- Proactively follow-up with patients regarding logging vitals (BP, BS, weight), symptom assessments, and scheduling needs
- Aid patients in the fulfillment, initiation and follow-up for prescriptions
- Help patients and family members understand their chronic conditions and how to prevent further disease progression
- Ensure that care provided is collaborative and act to engage specialists as needed
- Assist clinicians as needed
- Other duties as assigned
- The position will be located in the company’s Brentwood, TN or Tempe, AZ office
- Excellent time management skills and ability to demonstrate high attention to detail
- Electronic health record (EHR) experience; Athena and Salesforce experience preferred
- Medical Assistant certification preferred
- Outstanding communication skills with exceptional listening ability
- Ability to be flexible and available as needed throughout the workday
- Exceptional interpersonal skills with the ability to develop trusting, collaborative relationships
- Desire to help patients live a better, healthier life
- Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
- Competitive salary and opportunity to participate in the company’s bonus program
- Comprehensive medical, dental, vision and life insurance
- Flexible paid leave and vacation policy
- 401(k) plan with matching contributions
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram’s innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
