Sewer & Drain Technician

Job Summary:
The Sewer & Drain Technician will be responsible for providing sewer and drain cleaning services to both residential and commercial customers. This includes routine drain maintenance, emergency drain cleaning services, line locating and video inspection, and sewer cleaning. The technician will utilize various machines such as cable machines, jetters, locators, and sewer cameras for these services. They will also handle customer service calls by performing the necessary service and/or selling additional services to complete repairs and prevent further damage.

Job Duties:
- Clean and clear drains and sewer lines
- Troubleshoot, diagnose and repair drain and sewer line problems
- Perform line locating and video inspection of sewer lines
- Identify sewers in need of repair or replacement
- Explain diagnosed problems, reasons, and resolution options to customers
- Provide written estimates to customers for necessary repairs
- Educate customers on the importance of routine drain maintenance and sewer repair and replacement
- Collaborate with Service Coordinator/Dispatcher to ensure the success of sewer and drain business
- Maintain and protect sewer and drain machines and camera equipment
- Ensure thorough clean-up of customer property after work is complete
- Train and mentor apprentices on sewer and drain business
- Provide excellent customer service and communication to foster business relationships

Qualifications:
- 1-3 years of residential and/or commercial drain cleaning experience, including working knowledge of drain line methods, tools, and machines
- Knowledge of drains and sewer lines
- Previous experience with cabling/jetting of drain lines
- Previous experience with sewer camera/video inspection
- Familiarity with using smartphones, text messaging, and email; ability to use an iPad and smartphone
- Effective communication and customer service skills
- Professional and knowledgeable appearance and demeanor
- Ability to work independently
- Strong mechanical skills, including the use of hand tools and sewer and drain cleaning equipment
- Ability to troubleshoot and diagnose complex drain issues

Physical Requirements:
- Ability to lift sewer and drain machines, and lift 75-100 pounds multiple times a day
- Operation of sewer and drain machines
- Ability to work and drive in various weather conditions
- Physical ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously

Other Requirements:
- Valid driver's license and ability to be insured by the company's insurance
- Ability to work 7:00 a.m. - 4:00 p.m. Monday through Friday and participate in a rotating on-call schedule for nights and weekends
- Ability to meet and maintain physical and environmental job requirements
- Ability to meet and maintain productivity, safety, and quality requirements
- Commitment to maintaining a safe working environment
- Keeping company equipment, tools, and vehicle in clean working order

Note: This job description provides an overview of the responsibilities and requirements of the Sewer & Drain Technician position. It is not an exhaustive list of all duties, responsibilities, or requirements.

Pay Range
$26-$35/hr, dependent on experience - eligible for overtime

Our Values
Monona looks for employees who live their life, love their work, are personally accountable and go beyond what is required. Everything we do, and the way in which we do it, is aligned with our core values. Quality craftsmanship, customer service, and safety are at the core of who we are.

Live Your Life; Love Your Work.
Working hard and having fun is at the core of who we are. We strive to create an environment in which hard work and flexibility go hand in hand.

Create Enduring Relationships.
We value our customers and team members and do not take them for granted. We work cooperatively and respectfully and exercise a willingness to be helpful and supportive.

Be Personally Accountable.
We follow through on our commitments and deliver on our promises. We take responsibility for our actions and mistakes.

Do the Right Thing.
We act with integrity and focus on being honest, fair, and ethical. Quality craftsmanship, customer service, and safety are integral to who we are and how we accomplish our work.

Show Respect for Others.
We believe in honesty and treating people fairly and with respect. We listen to our employees, customers, business partners, and the community.

Remain Humble.
We are one team; our success is collective, not individual. We are quietly confident and let our actions speak louder than our words.

What we offer

At Monona Plumbing & Fire Protection, our employees are our greatest asset. We value our employees by committing to providing a comprehensive benefits package to support their well-being and success.

Here's a brief overview of the benefits available to you as an employee (non-union):

• Health & Wellness
  • Health Insurance with Group Health Cooperative (GHC), Dental & Vision
  • Employer-Paid Life Insurance
  • Flexible Spending Account (FSA) or Health Savings Account (HSA)
  • Voluntary insurance options, such as: short term disability, long term disability, critical illness, voluntary accident
• Financial Stability
  • Competitive Pay
  • Retirement Savings 401(k) with Employer Matching
  • Rewards and recognition
• Work-Life Balance
  • 8 Paid Holidays
  • PTO Policy
  • Work with a values-driven and close-knit team
  • Regular company & team events

Monona Plumbing & Fire Protection is an Equal Employment Opportunity/Affirmative Action Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.
We encourage individuals from all backgrounds to apply, and we are dedicated to creating an environment where everyone feels respected, valued, and supported in their career growth. Please let us know if you require a reasonable accommodation during the application or interview process.

Salary : $26 - $35