What are the responsibilities and job description for the Automotive Service Advisor position at Monro, Inc.?
Responsibilities
First point of contact for customers on the phone and in the store. Responsible for engaging customers scheduling appointments building trust understanding needs communicating processes and timelines and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.
Under the direction of management assists in various aspects of customer care work order completion and register assistance facility maintenance and outside purchase ordering.
This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and procedures related to cash credit check refund and return policies. Works with the management team to react to customer service issues customer complaints and / or business opportunities.
Able to understand and effectively communicate all products and services Monro offers to customers.
Partner with Management to produce a safe and health work environment that complies with all local state and federal laws as well as with company policies and procedures.
Maintain an organized and neat customer waiting area.
Other duties as assigned.
Qualifications :
Minimum Qualifications
High school diploma or equivalent required.
Valid Drivers License.
One (1) year of sales experience needed.
Preferred One (1) year of related experience in the automotive service environment.
Strong verbal communication skills able to accurately write sales work orders and effectively explain services to customers.
Strong problemsolving skills.
Ability to work Days Evenings Weekends Holidays
Frequent standing and walking for long periods of time.
Communicate effectively in person by telephone or by using telecommunications equipment.
Additional Information :
Benefits
- Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid vacation
- Paid Holidays
- Career Development
Your next Destination!
Growth Opportunity :
At Monro were committed to helping our teammates grow their career through the combination of coursework demonstrating leadership skills and open opportunities. Our teammates receive onthejob training company sponsored certifications as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Remote Work : Employment Type :
Fulltime
Key Skills
Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service
Vacancy : 1
