What are the responsibilities and job description for the Automotive Service Representative position at Monro Muffler Brake?
Job Summary:
The Guest Care Specialist role is a key position at Monro Inc., a leader in the automotive maintenance and repair services industry. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
Responsibilities:
• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
• Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
Requirements:
• High school diploma or equivalent required.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Guest Care Specialist role is a key position at Monro Inc., a leader in the automotive maintenance and repair services industry. As a Guest Care Specialist, you will be the first point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
Responsibilities:
• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• First point of contact for guests on the phone and in the store, responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
• Responsible for the organization and productivity of the service business through estimate and invoice transactions.
• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.
Requirements:
• High school diploma or equivalent required.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
• Strong problem-solving skills.
• Ability to work, Days, Evenings, Weekends, Holidays
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.
Monro Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
