Receptionist

MBR Charleston is a leading clinical research site dedicated to advancing medical science through innovative clinical trials. We are seeking a friendly, organized, and professional Front Desk Coordinator/ Receptionist to be the welcoming face of our facility. If you have strong administrative skills and a passion for healthcare, we’d love to hear from you!

What You’ll Do:

Front Desk & Patient Support:

• Greet and assist patients, study participants, and visitors with a warm and professional demeanor.
• Answer and direct phone calls, schedule appointments, and follow up with participants.
• Maintain patient and visitor logs, ensuring an organized and efficient check-in process.
• Keep the reception and waiting areas clean, organized, and welcoming.

Administrative & Research Support:

• Manage patient paperwork, obtain necessary signatures, and maintain accurate records.
• Assist with data entry, filing, faxing, and other clerical tasks.
• Coordinate communication between patients, participants, and clinical research staff.
• Support participant recruitment efforts and follow-up calls.

Site Operations & Compliance:

• Ensure office supplies and clinic materials are stocked and organized.
• Assist research staff with study materials, patient education resources, and documentation.
• Maintain confidentiality and adhere to HIPAA regulations and clinical research protocols.

What We’re Looking For:

✔ Education: High school diploma required; Associate’s or Bachelor's degree in healthcare administration, business, or related field preferred.
✔ Experience: Prior receptionist or administrative support experience (preferably in a healthcare or clinical research setting).

✔ Skills:

• Strong customer service and interpersonal skills.
• Excellent phone etiquette and scheduling abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual (English & Spanish Speaking)

✔Preferred Skills (not required):

• Knowledge of clinical research procedures or willingness to learn.
• Experience with Clinical Trial Management Systems (CTMS).
• Bilingual language skills (English/Spanish or other languages).

Why Join Us?

• Be part of a mission-driven team advancing healthcare through groundbreaking research.
• Gain valuable experience in the clinical research industry.
• Supportive and collaborative work environment.

Schedule: Monday – Friday, with occasional evening or weekend hours based on site needs.

Apply today and be a part of cutting-edge medical advancements!