Student Accounts Representative

Job Description:

Job Function:

DISTINGUISHING FEATURES OF THE CLASS: This is a senior level clerical position involving responsibility for independently performing difficult and complex clerical and account keeping tasks requiring a thorough knowledge of department procedure. The employee is responsible for the maintenance and billing of student accounts utilizing an automated account keeping system. The work involves contacting students, parents, and other members of the community regarding past due student accounts, associated payment plans, and inquiries related to external collection action. The employee receives direct supervision from a higher level staff person. Directly supervises temporary and student staff. Does related work as required.

TYPICAL WORK ACTIVITIES: (All need not be performed in a given position. Other related activities may be performed although not listed).

• Analyzes and researches student's financial records to determine requirements and ensure appropriate processing;
• Acts as liaison between the College and collection agencies;
• Interfaces with external collection agencies to collect outstanding accounts and assists Bursar with overall management of student accounts receivables;
• Ensures timely and appropriate follow-up billing takes place on all student accounts;
• Represents the Administrative Affairs area of the College on various committees and task groups;
• Assists the public by answering questions or resolving problems related to billing;
• Acts as "solutions specialist" between the student and the College;
• Compiles information to produce management reports related to receivables;
• Trains new employees in the duties of their positions.

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL

CHARACTERISTICS: Good knowledge of the practices and procedures of maintaining financial accounts and records; good knowledge of the use of appropriate computerized systems for financial accounts and records; good knowledge of state and federal financial aid programs and general methods of financing higher education; good knowledge of the Fair Debt Collection Practice Act; good knowledge of standard office procedures; good knowledge of the College's Financial Module of the computerized Student Information System; working knowledge of state and federal audit requirements; skill in simple mathematical functions including percentages; ability to analyze and research complex situations and accounts and compile understandable management reports; ability to operate standard office machines; ability to utilize an automated account keeping system and operate data entry and peripheral equipment; ability to follow through on details; ability to follow complex oral and written directions; ability to plan, assign, and direct the work of others; ability to communicate both orally and in writing; ability to train others in new methods and practices; ability to deal effectively with the public in problem situations; clerical aptitude; good judgment; initiative; integrity; tact; physical condition commensurate with the demands of the position.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students.

Requirements:

Required Qualifications:

• Currently hold the Civil Service title of Student Accounts Representative; OR meet the minimum qualifications listed below for a Provisional appointment.
• Resident of Monroe County

MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma, plus EITHER:

• (A) Two (2) years of paid full-time or its part-time equivalent work experience in account keeping, bookkeeping, or financial record keeping; OR,
• (B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in Accounting, Finance, Economics, or Business Administration, plus one (1) year of work experience as described in (A); OR,
• (C) Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Accounting, Finance, Economics, or Business Administration; OR,
• (D) Any equivalent combination of training and experience as defined by the limits of (A), (B), and (C).

NOTE: Where the minimum educational requirement is not met, additional experience as described in (A) may be substituted on a year-for-year basis.

SPECIAL REQUIREMENTS: Depending on position duties, candidates for employment with Monroe County Government will be required to pass a pre-employment drug test.

If you are appointed, you will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.

Preferred Qualifications:

• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently

Additional Information:

Job Type: Full-time, Permanent

Hours: 8:45am - 4:45pm, M-F

Salary: $39,797.12 - $50,895.13

Pay Transparency Disclaimer: The posted salary range represents the full salary scale for this position, which includes all pay steps within the range. The starting salary for all new hires is typically at the entry-level figure, as determined by the step placement of the Collective Bargaining Agreement. Progression through the range occurs over time based on established criteria such as length of service and performance. This range is provided to give applicants an understanding of the potential earnings over the course of a career in this role.

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

Notice Non-Discrimination
Annual Campus Security & Fire Safety Report

Application Instructions:

The following documents MUST be submitted to be considered for this position:

1. Resume/CV
2. Cover Letter

Please note: As part of the application process all applicants will be asked to provide the contact information for 3 professional references. References will only be contacted after interviews have occurred and only for applicants who are considered as finalists for the opportunity they applied to.