Front Desk Associate/Night Auditor

Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services during the night shift, ensuring a smooth operation of front desk activities, and performing night audit duties. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet and check-in guests upon arrival, ensuring a welcoming atmosphere.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations and maintain accurate records in the hotel management system.
• Perform night audit functions, including balancing accounts and preparing financial reports.
• Address guest concerns promptly and effectively to ensure satisfaction.
• Maintain the cleanliness and organization of the front desk area.
• Operate phone systems to manage incoming calls and relay messages as needed.
• Collaborate with other departments to enhance guest experiences and resolve issues.
• Positively accept constructive feedback and work on improving it.
• Any other duties instructed by General Manager.

Requirements

• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest relations and services.
• Proficient in phone etiquette and handling phone systems effectively.
• Bilingual candidates are highly desirable to accommodate diverse guests.
• Ability to work independently during night shifts while maintaining attention to detail.
• Familiarity with night audit processes is a plus but not required; training will be provided.
• Excellent communication skills, both verbal and written, are essential for this role.
• Reliable transportation to be able to come to work as scheduled and on time.

Join our team as a Front Desk Associate/Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence in our Front Desk Team.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift

Ability to Relocate:

• Tallahassee, FL 32303: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17