What are the responsibilities and job description for the System Administrator I position at Monroe Plan for Medical Care?
Looking for meaningful work with an Organization that values you? It’s here!
Monroe Plan for Medical Care is hiring! Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations.
For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan is the largest Care Management Agencies serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area!
We’ve earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!
Grade 207: This is a full time position, working primarily from home with occasional in office work on a rotating basis (Tuesday and Thursday).
The minimum and maximum annual salary that Monroe Plan believes in good faith to be accurate for this position at the time of this posting are $46,948 - $57,380. In addition to your salary, Monroe Plan offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
POSITION SUMMARY
This position is responsible for supporting staff in using business software, operating systems, phone systems and video conferencing equipment and computer hardware. The position requires the development and implementation of customized information technology training for Monroe Plan. The incumbent in this position will configure computer hardware, operating systems, and business software. The position requires the identification, research, and resolution of technical problems in response to requests for technical support. Other duties require installing, supporting, and maintaining servers and other infrastructure applications, appliances, and software.
POSITION HAS DIRECT REPORTS: No
ESSENTIAL JOB DUTIES/FUNCTIONS
|
% of Time
|
Essential Function |
20% |
Support staff in using business software, operating systems, and computer hardware. • Apply advanced techniques in the use of Microsoft Office Suite\O365 • Assist end-users in using operating systems and computer hardware. • Provide tutorials and other appropriate educational techniques to assist end-users. • Document, track, and monitor problems to ensure a timely resolution |
20% |
Install, configure, and maintain computer hardware and software. • New hires • End of life cycle replacements • OS Image creation and maintenance. • Smartphone configure and maintenance. • Archiving & recycling old equipment • Document, track, and monitor equipment in an Inventory Management System |
20% |
Cybersecurity responsibilities • Monitor security alerts and respond to incidents promptly. • Perform system hardening to protect against cyber threats. • Manage antivirus, anti-malware, and other security software. • Ensure compliance with cybersecurity standards and regulations (e.g., NIST, ISO 27001). • Educate staff on cybersecurity best practices and awareness. • Coordinate with the IT team to develop and test incident response plans. • Stay up-to-date with the latest cybersecurity trends, threats, and technologies. |
| 20% | Install, configure, and maintain servers, switches, WAP and telephonic hardware. • Monitor audit software • Install, troubleshoot, and upgrade infrastructure\business supporting assets\applications • Career development and training |
| 20% | Provide backup support for system engineers and service desk when appropriate. • Perform essential network activities under emergency mode or recovery conditions. • Perform essential telephone system activities on a backup basis. • Perform essential help desk activities on a backup basis. |
OTHER FUNCTIONS AND RESPONSIBILITIES
- Perform other duties as assigned.
MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS
• Associate degree in information systems, Computer Science or equivalent experience
• 2 years of service desk or desktop support experience
• 2 years of system administration experience
• Excellent customer service skills
• Good listening and oral communication skills.
• Sound reasoning and problem-solving skills.
• Ability to learn new skills and continue education.
• Professional certifications A , CompTIA Server , MCSE and VCP6-DCV, CCENT or CCNA.
• AWS\Azure certification, OS Imaging, Jira software solutions.
• Experience with Microsoft Office\O365 administration, Windows OS 10/11 and Windows Server 2016/2019/2022, Basic SQL, Android and iOS, networking technologies, and cyber security hardening.
Salary : $46,948 - $57,380
