What are the responsibilities and job description for the Precision Farming Service Technician position at Monroe Tractor?
Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
As a Precision Farming Service Technician, you will be responsible for installing precision technology systems, and providing after-sales technical support.
Pay Range: $20 - $25 per hour
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Competitive Paid Time Off Policy
- Short/Long Term Disability
- Family-owned and operated
- Annual Reviews
- Generous commission plan
Qualifications
- Knowledge of various correction signals used in Construction/Agriculture Technology Systems preferred
- 2 years of work experience in related Construction/Agriculture positions preferred
- Excellent organizational skills, effective time management, and multi-tasking abilities
- Ability to effectively and efficiently resolve customer conflicts
- Ability to communicate objectives, and feedback, and manage through influence
- Demonstrated ability to operate in a fast-paced, changing environment
- Ability to develop strong business relationships
- Demonstrated strong negotiation and closing skills
- Demonstrated ability to handle highly confidential and sensitive information
- Strong computer skills including good working knowledge of Microsoft Office
- Clean driving record – background and drug testing required
Responsibilities
- Deliver demonstration experiences that are best-in-class, authentic, engaging, educational, and aligned with Monroe Tractor’s core values and culture.
- Support new and existing customers in the wild as a precision product expert.
- Provide a world-class machine delivery experience and welcome new and existing owners to the Monroe Tractor ownership journey.
- Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems.
- Connect with our customers on a deeper level, engaging in conversation to better understand who they are as individuals and what their company needs are and how to meet them.
- Coordinating and conducting training sessions on Construction Technology Systems for our employees and software training for our customers.
- Working with Stores and manufacturers to resolve issues that arise with Construction Technology Systems.
- Provide technical service and installation of systems to vehicles and equipment.
- Test drive vehicles to ensure they run smoothly.
- Attend training classes and keep tabs on factory technical bulletins.
- Properly complete the service and or repairs necessary to keep customers' machines operating.
- Make every effort to achieve the production objectives set by management.
- Any other duties as outlined by service and or branch management.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $20 - $25
