What are the responsibilities and job description for the Customer Service Specialist - $19-$22/hr + Bonuses & Benefits position at Monster Reservations Group?
Job Description
Make Travel Dreams Come True!
Earn $19–$22/hour plus weekly bonuses helping guests book unforgettable vacations. Start your career today—limited spots available!
About Us
Monster Reservations Group is a leading company in the vacation telemarketing industry, known for helping families turn their travel dreams into reality. We pride ourselves on delivering exceptional service, creating memorable experiences, and building lasting connections with our guests. Join a team where your passion for helping others can shine, and where every day brings the opportunity to make a difference!
Why You’ll Love Working With Us
Competitive Pay
Company Description
At Monster Reservations Group, we’re redefining the vacation experience! Since 2006, we’ve been dedicated to providing unforgettable vacation packages to top destinations across the U.S., Mexico, and the Caribbean. But we’re not just about great trips—we’re about exceptional service.
Our mission is simple: deliver the best product with the best service, every time. Inspired by the excellence of companies like Chick-fil-A, we prioritize amazing service on every call, for every guest, every day. It’s our passionate, driven team that sets us apart, ensuring each guest feels valued from booking to return.
At Monster, we know success starts with a positive, supportive culture. Guided by our core principles of Attitude, Effort, and Process (AEP), we foster an environment where our team can thrive—and deliver incredible results. If you’re ready to join a team that values culture over results and is passionate about creating unforgettable experiences, Monster Reservations Group is the place for you.
Join us, and let’s make a difference in the world of travel—one adventure at a time!
At Monster Reservations Group, we’re redefining the vacation experience! Since 2006, we’ve been dedicated to providing unforgettable vacation packages to top destinations across the U.S., Mexico, and the Caribbean. But we’re not just about great trips—we’re about exceptional service. Our mission is simple: deliver the best product with the best service, every time. Inspired by the excellence of companies like Chick-fil-A, we prioritize amazing service on every call, for every guest, every day. It’s our passionate, driven team that sets us apart, ensuring each guest feels valued from booking to return. At Monster, we know success starts with a positive, supportive culture. Guided by our core principles of Attitude, Effort, and Process (AEP), we foster an environment where our team can thrive—and deliver incredible results. If you’re ready to join a team that values culture over results and is passionate about creating unforgettable experiences, Monster Reservations Group is the place for you. Join us, and let’s make a difference in the world of travel—one adventure at a time!
Make Travel Dreams Come True!
Earn $19–$22/hour plus weekly bonuses helping guests book unforgettable vacations. Start your career today—limited spots available!
About Us
Monster Reservations Group is a leading company in the vacation telemarketing industry, known for helping families turn their travel dreams into reality. We pride ourselves on delivering exceptional service, creating memorable experiences, and building lasting connections with our guests. Join a team where your passion for helping others can shine, and where every day brings the opportunity to make a difference!
Why You’ll Love Working With Us
Competitive Pay
- $19–$22/hour weekly bonuses
- Enjoy performance bonuses and clear career growth opportunities for meeting or exceeding goals.
- Affordable health insurance through Cigna
- FREE vision and dental coverage (company-paid)
- 401(k) with a 4% company match
- Annual travel credit for personal vacations
- Complimentary food and drinks at work
- Paid training—no experience needed, we’ll train you!
- Clear career growth opportunities in a collaborative, team-oriented call center environment.
- Assist Guests: Guide guests through seamless vacation bookings via inbound/outbound calls.
- Secure Bookings: Process payments accurately and finalize reservations.
- Deliver Exceptional Service: Build trust, resolve concerns, and provide tailored solutions.
- Promote Travel Perks: Highlight exclusive offers to inspire bookings.
- Meet Goals: Exceed booking, efficiency, and satisfaction metrics to earn bonuses.
- Use Tools: Leverage scripts, CRM software, and feedback to optimize performance.
- Exceptional Communication: Confidently explain options, actively listen, and respond professionally.
- Customer Focus: Deliver outstanding guest support, build rapport, and prioritize guest satisfaction.
- Adaptability: Handle objections, stay calm under pressure, and thrive in a fast-paced environment.
- Problem-Solving: Help guests find the best travel solutions with precise problem resolution and care.
- Drive to Succeed: Stay motivated, meet performance goals, and earn bonuses.
- Ideal Experience: Retail, hospitality, call centers, or other customer-facing environments.
- Location: Must be local to Myrtle Beach, SC, or able to commute daily.
- Age Requirement: Must be 18 (industry standard).
- Hours: Various shifts available Monday–Sunday, 6:45 AM–12:30 AM.
- Start your rewarding career today—apply now and join our team!
Company Description
At Monster Reservations Group, we’re redefining the vacation experience! Since 2006, we’ve been dedicated to providing unforgettable vacation packages to top destinations across the U.S., Mexico, and the Caribbean. But we’re not just about great trips—we’re about exceptional service.
Our mission is simple: deliver the best product with the best service, every time. Inspired by the excellence of companies like Chick-fil-A, we prioritize amazing service on every call, for every guest, every day. It’s our passionate, driven team that sets us apart, ensuring each guest feels valued from booking to return.
At Monster, we know success starts with a positive, supportive culture. Guided by our core principles of Attitude, Effort, and Process (AEP), we foster an environment where our team can thrive—and deliver incredible results. If you’re ready to join a team that values culture over results and is passionate about creating unforgettable experiences, Monster Reservations Group is the place for you.
Join us, and let’s make a difference in the world of travel—one adventure at a time!
At Monster Reservations Group, we’re redefining the vacation experience! Since 2006, we’ve been dedicated to providing unforgettable vacation packages to top destinations across the U.S., Mexico, and the Caribbean. But we’re not just about great trips—we’re about exceptional service. Our mission is simple: deliver the best product with the best service, every time. Inspired by the excellence of companies like Chick-fil-A, we prioritize amazing service on every call, for every guest, every day. It’s our passionate, driven team that sets us apart, ensuring each guest feels valued from booking to return. At Monster, we know success starts with a positive, supportive culture. Guided by our core principles of Attitude, Effort, and Process (AEP), we foster an environment where our team can thrive—and deliver incredible results. If you’re ready to join a team that values culture over results and is passionate about creating unforgettable experiences, Monster Reservations Group is the place for you. Join us, and let’s make a difference in the world of travel—one adventure at a time!
Salary : $19 - $22
