Director of Business Development & Member Success

A Little About Us

Montana Family Pharmacies is dedicated to helping our members “Experience the power of people who care.” This commitment goes beyond being just a tagline—it’s the foundation of how we operate every day. Our philosophy is simple: do right by our members, do right by ourselves, and do right by the company. Since our inception, we have worked tirelessly to empower our members to tackle significant challenges, compete effectively with large chains, and make a positive impact on their communities while improving the health of the patients they serve.

About Your Role

The Director of Business Development & Member Success is responsible for driving membership growth, ensuring high levels of member satisfaction, and developing strategic sales initiatives. This role requires a dynamic leader who can build and maintain strong relationships with independent pharmacy members, identify growth opportunities, and deliver value-added services. The Director will oversee sales operations, new member onboarding, member engagement, and support programs to enhance the overall success and satisfaction of members.

Duties and Responsibilities

The essential duties and responsibilities of this role include, but are not limited to, the following:

Sales Leadership and Growth:

• Develop and execute sales strategies to drive membership growth and revenue.
• Identify and pursue new business opportunities within the independent pharmacy sector.
• Manage the sales pipeline, including lead generation, prospecting, and closing deals.

Member Services Management:

• Act as the primary point of contact for members, addressing inquiries, concerns, and service requests promptly and professionally.
• Design and implement programs to enhance member satisfaction and retention.
• Regularly engage with members to understand their needs and identify opportunities to add value.

Relationship Building:

• Build and maintain strong relationships with independent pharmacy members, vendors, and strategic partners.
• Collaborate with vendors to negotiate favorable terms and pricing for members.

Operational Oversight:

• Oversee day-to-day sales and member services operations and ensure alignment with organizational goals.
• Analyze sales and member service metrics to assess performance and identify improvement areas.
• Manage CRM systems to track sales activities and member interactions.

Compliance and Best Practices:

• Ensure department compliance with all relevant regulations and industry standards.
• Develop and implement best practices for sales and member service processes.

Team Leadership:

• Recruit, train, and manage a high-performing sales and member services team.
• Foster a positive and collaborative team environment focused on achieving results.

Additional duties may be assigned as necessary.

Core Competencies

• Ethics and Integrity: Upholds organizational values by treating others with respect, maintaining commitment, acting with integrity, and fostering trust and accountability in all actions.
• Leadership: Displays confidence and inspires others to achieve excellence. Motivates team members, influences actions and decisions effectively, and provides constructive feedback. Recognizes and appreciates the contributions of others.
• Business Acumen: Demonstrates a strong understanding of the business environment and its implications. Aligns decisions and work with strategic objectives, displays awareness of profitability and market trends, and considers competition when making business decisions.
• Initiative: Proactively takes on responsibilities and self-improvement opportunities. Demonstrate resourcefulness by seeking increased accountability, acting independently, embracing opportunities, and offering or requesting support when necessary.
• Project Management: Plans and coordinates projects efficiently, communicates changes and progress effectively, and ensures timely and budget-conscious completion. Manages team activities to achieve project goals.
• Planning and Organizing: Efficiently prioritizes and plans work activities, sets clear goals and objectives, allocates resources effectively, and develops practical, actionable plans. Coordinates tasks and schedules for self and others to ensure deadlines are met.
• Reasoning and Problem Solving: Applies logic and critical thinking to evaluate solutions, approaches, and conclusions. Identifies complex issues and uses relevant information to develop, assess, and implement effective solutions.
• Adaptability: Adjusts effectively to changes in the work environment, handles competing demands, and modifies approaches to suit different situations. Maintains composure and effectiveness when dealing with frequent change, delays, or unexpected events.

Supervisory Responsibilities

• The position supervises or manages the work of at least two full-time employees or the equivalent. The position includes decisions or recommendations regarding personnel actions such as hiring, disciplinary action, overtime, changes in pay, and terminations.

Minimum Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (MBA or equivalent preferred).
• Minimum of five years of experience in sales, business development, and account management, preferably within the pharmacy or healthcare industry.
• Proven track record of achieving sales targets and driving customer satisfaction.
• Excellent communication, negotiation, and interpersonal skills.
• Leadership experience in building and managing successful teams.
• Proficiency in CRM software and sales analytics tools.
• Outstanding Microsoft Office skills (Excel, Word, PowerPoint).
• Ability to travel as required to meet with members, vendors, and attend industry events.

Preferred Qualifications

• Experience managing or working with independent pharmacies.
• Strong understanding of independent pharmacy operations, regulatory compliance, and industry trends.

Work Environment

This position is a remote, home-office-based role requiring a dedicated workspace free from distractions and equipped with reliable high-speed internet. The employee must be able to perform tasks efficiently in a virtual environment, utilizing digital tools for communication, collaboration, and task management.

While the role primarily involves independent work, regular virtual meetings and ongoing collaboration with team members, clients, and partners will be required. The employee must be comfortable with video conferencing, email, and other remote communication platforms. Travel may be necessary for team meetings, member and vendor meetings, industry conferences, training, or other business needs.

The work environment for this role emphasizes flexibility, self-motivation, and adaptability to changing priorities, ensuring productivity and effectiveness in a remote setting.

Physical Demands

This position primarily involves sedentary work in an office setting, requiring the ability to sit for extended periods while performing tasks at a computer workstation. The role includes frequent use of a computer, keyboard, mouse, and telephone, as well as occasional handling of documents and office supplies.

The employee must be able to:

• Communicate effectively, both verbally and in writing.
• Read and interpret information on screens, in print, or in digital formats.
• Occasionally lift and carry items weighing up to 10 pounds.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Position Type and Expected Hours of Work

The typical workweek is Monday through Friday, with work operations scheduled between 7:00 AM and 6:00 PM MT.

Company Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance and AD&D
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off Accrual
• Paid Sick and Safe Time Accrual 
• Eight (8) Paid Holidays Annually

Montana Family Pharmacies, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.