What are the responsibilities and job description for the Membership Manager position at Montana Free Press?
Montana Free Press (MTFP), Montana’s leading nonprofit, digital-first newsroom, is seeking a full-time Membership Manager to lead and grow the membership programs for both Montana Free Press and Mountain Journal. This role is responsible for strategizing, executing, and optimizing membership campaigns throughout the year, ensuring strong donor engagement, retention, and growth. The position will manage and maintain the donor databases for both organizations, track and report on membership trends, and execute data-driven membership campaigns to expand and retain supporters. The Membership Manager will work closely with the Director of Audience Engagement, Development Manager and Mountain Journal Development Assistant to align membership strategies and ensure effective outreach and engagement efforts. This role requires strong organizational skills, attention to detail, and the ability to analyze and leverage data to enhance membership growth.
Description
Principal Duties and Responsibilities:
Membership Strategy & Growth
- Develop and execute strategies to acquire, retain and engage members for Montana Free Press and Mountain Journal.
- Identify and implement initiatives to enhance member experience and increase long-term retention.
Membership Management & Customer Service
- Oversee all aspects of membership management, including processing acknowledgments, fulfilling benefits and maintaining high levels of customer service.
- Respond to member inquiries, resolve issues and ensure timely and effective communication.
Data Management & Reporting
- Maintain and manage Montana Free Press’s donor database, ensuring accuracy, segmentation and integrity for effective outreach
- Track, analyze, and report on membership performance and trends, providing insights and recommendations to optimize growth strategies.
Collaboration & Cross-Organizational Alignment
- Work closely with the MTFP Development Manager and the Mountain Journal Development Assistant to ensure membership efforts are coordinated and aligned across both organizations.
Campaign Development & Execution
- Design and implement targeted annual membership campaigns, including direct mail, digital outreach and personalized engagement initiatives.
- Monitor campaign effectiveness and adjust strategies to improve results.
Revenue Growth & Goal Setting
- Assist in developing membership revenue goals and identifying opportunities for growth.
- Implement strategies to achieve revenue targets and expand membership reach.
Membership Communications & Engagement
- Craft compelling membership-related content, including email campaigns, social media messaging and website updates.
- Develop messaging that effectively communicates the value of membership and strengthens relationships with supporters.
Minimum Desired Qualifications, Skills, and Experience:
- Strong written and verbal communication skills, with the ability to craft persuasive messages for members and donors.
- Highly organized and detail-oriented, with experience managing projects and campaigns, tracking data, and meeting deadlines.
- Strong analytical skills, including experience tracking membership trends, segmenting data, and generating reports to inform strategy.
- Ability to execute and evaluate membership campaigns, including outreach, engagement, and retention efforts.
- Collaborative mindset, with the ability to work effectively across teams.
- Proficiency with digital tools and willingness to learn Active Campaign — donor database and email platform — and spreadsheets.
- Passion for nonprofit journalism and audience engagement.
Compensation: Final offer amounts will carefully consider multiple factors, including prior experience, expertise and location, and may vary from the amount above. MTFP offers competitive salaries and benefits, including generous vacation (unlimited leave after 60 days of employment), a retirement fund match, paid family and caregiver leave, subsidized medical, dental, and vision premiums, and more.
Commitment to Diversity: MTFP values a strong, dynamic newsroom and is committed to offering competitive salaries and benefits. We welcome talented individuals from all backgrounds who bring curiosity, dedication, and a drive to succeed. If you’re interested in this role but don’t meet every listed qualification, we encourage you to apply anyway. We’re looking for people who are eager to grow, contribute, and make an impact — there’s no such thing as a “perfect” candidate. If this opportunity excites you and aligns with your skills and ambitions, we’d love to hear from you.
Statement of Ethics: For more information about Montana Free Press and our mission, visit our website at montanafreepress.org. To read our ethics policy, visit: https://montanafreepress.org/best-practices/#code-of-ethics
MTFP is an E-verify Employer.
Applications will be accepted until April 3, 2025.
Salary
$60,000 - $68,000 per year
Salary : $60,000 - $68,000
