What are the responsibilities and job description for the Retail Store Manager Position position at Montana Knife Company?
About the Role: As a Retail Manager at Montana Knife Company, you will have the opportunity to make a meaningful impact on our customers' lives by providing exceptional service and creating a positive shopping experience. You will be responsible for leading our flagship Missoula, MT store, delivering top-notch customer service, maximizing sales productivity, making effective merchandising decisions, managing staff effectively, maintaining inventory accuracy, and ensuring the store's profitability.
Responsibilities:
- Ensure operational standards are met for team success, capitalizing on exceptional service, visual merchandising, and product knowledge.
- Provide leadership and direction to the retail store and coffee shop teams, and successfully execute company strategies.
- Lead the hiring, onboarding, and integration of team members, including the coffee shop.
- Design and execute a structured onboarding and training program for new sales associates.
- Create efficient and effective schedules for your team.
- Encourage a positive and enthusiastic work environment through promotion of teamwork, collaboration, and open communication.
- Build loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issue.
- Identify local marketing opportunities to further engagement in the community.
- Coordinate and execute store events, building community relationships for brand awareness.
- Cultivate and maintain strong relationships with vendors and other key stakeholders.
- Manage back-of-house logistics; cash drawer, spreadsheets, receipts, bank deposits and inventory organization.
- Run daily metrics to determine team performance and impact, develop action plans, set goals and execute.
- Collaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiences.
- Uphold brand standards and take initiative, identify escalating issues and partner with cross-functional teams for solutions.
- Monitor and adjust store performance against retail KPIs and goals; analyze business results and collaborate on strategic plans with the Executive Team.
Qualifications:
- Visual Merchandising experience is preferred.
- Vendor management and contract negotiation.
- Ability to prioritize and manage conflicting demands.
- Working knowledge of MS Office products.
- Experience with TOAST or other POS systems.
- Minimum 5 years of leadership experience in a fast-paced, high-volume retail environment.
- Minimum 2 years of experience in a specialty retail environment, preferably in the outdoor industry.
- Experience planning and executing store community participation and events.
- High level of ownership, accountability, and initiative with success in achieving sales and profit results.
- Exceptional interpersonal skills with the ability to handle customer concerns proactively.
- Flexible schedule availability, including weekends, evenings, and holidays.
- Ability to build, lead, and manage high-performing teams.
- Ability to travel up to 10%.
