What are the responsibilities and job description for the Parking Enforcement Officer I position at Montana State University?
Under the supervision of the Parking Enforcement Supervisor, Parking Enforcement Officers conduct patrols of University parking lots to ensure a safe parking experience on campus, deter parking violations, and provide motorist assistance.
Duties and Responsibilities
Parking enforcement:
- Officer will perform foot and vehicle patrols of campus parking areas; write parking citations; issue written and verbal warnings; identify vehicles to tow and initiate and assist in the towing/booting process; release vehicles and bicycles from impound; assist in parking and traffic control for special and athletic events; use ticket-writing equipment and parking management software; enforce bicycle regulations.
Equipment operation and maintenance:
- Safely and legally operate departmental vehicles; maintain garage pay stations; garage cleaning; operate fixed and handheld devices to issue and print citations; operate computer hardware and Windows-based software; operate vehicle jump packs, tow straps, jacks, and lockout tools to provide motorist assistance.
Customer Service:
- Officer will provide parking and general University information to students, staff and visitors in the field and at the front counter; handle complaints from customers; assist motorists in distress; assist other department requests as required.
Security and Safety:
- Report damage or acts of vandalism, unruly behavior etc., to appropriate personnel; report hazardous situations in parking lots; work as a team member to provide essential support to other department personnel as required.
Clerical:
- Provide front counter assistance to sell permits, receive citation payments, and maintain information in the parking database; prepare dockets for appeals committee review.
Required Qualifications – Experience, Education, Knowledge & Skills
- High School Graduation or G.E.D. plus demonstrated customer service experience that includes knowledge of, and experience with, interpreting and explaining rules and regulations to the general public.
- Must possess a valid driver’s license, an acceptable driving record, and meet all State of Montana requirements to operate State/University vehicles. (If successful candidate possesses a valid out-of-state driver’s license, must obtain a valid Montana driver’s license within 60 days of hire.)
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Demonstrated experience working with and learning new computer and software systems.
- Demonstrated experience maintaining vehicles and other mechanical systems.
- Familiarity with the MSU-Bozeman campus.
The Successful Candidate Will
- Establish and maintain effective working relations with co-workers and the public.
- Work effectively, both independently and in a team environment, with minimal supervision.
- Possess strong written and verbal communication and customer service skills.
- Represent University Police and Parking Services to others in a professional and courteous manner.
- Assist members of the university community with unlocks, jump-starts, directions, purchasing parking permits, etc.
- Learn and then operate various parking vehicles and equipment.
Position Special Requirements/Additional Information
- Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Public Safety Policy and Crime Statistics.
- Requires mandatory overtime for Athletics and special events.
- Must pass an in-depth background investigation prior to final employment offer.
- Must possess and maintain the ability to give credible testimony in a court of law.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
- Ability to position and move up to 50lbs.
- Position may require exposure to extreme temperature, noise, or other environmental conditions.
- Ability to traverse on snow and ice.
- Good visual perception for either day or night.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed in this description are representative of the physical demands required.
This position has supervisory duties?
No
Posting Detail Information
Number of Vacancies
1
Desired Start Date
Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on April 29, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
